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Windows 10 has taken over my computer... I have programs

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that show a catalog for...
Windows 10 has taken over my computer... I have programs that show a catalog for the design files and Microsoft has all my little icon pictures of each pattern shows the Microsoft Flag NOT my pattern designs... I have over a thousand I don't want to have to open each one to see what it is.... I want my pictures back..
Submitted: 1 year ago.Category: Computer
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Answered in 6 minutes by:
2/26/2016
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,337
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

We can revert your computer back to the original operating system which will remove Windows 10; barring this was recently updated to Windows 10.

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Customer reply replied 1 year ago
I know very little about computers....Where would I get the download for it.... Nothing works right & when I got a new computer everything went bonkers..... I have a disk for 2007 then I updated to 8.1 online..... How do I delete 10 and get it on machine.... Why would they not allow me to see the little boxes for my designs... It's not a windows program ... they have no right to change other programs... I'm in tears and don't know how to do things
Customer reply replied 1 year ago
Where are you located Cody?
Customer reply replied 1 year ago
Are you there???
Customer reply replied 1 year ago
Are you there?
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

Go to the start menu ---> settings --> update & security --> recovery --> get started revert back to Windows 8

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Customer reply replied 1 year ago
I don't have 8 on this new computer it came with 10
Customer reply replied 1 year ago
I had NO options of keeping 8 or getting 8
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

Sorry I thought it was updated to Windows 10.

Can you take a screenshot of what you're describing?

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Customer reply replied 1 year ago
I just did a search and windows 8 is on the computer.... How do I do a screenshot?
Customer reply replied 1 year ago
OK.... have a screen shot in PSP.... How do I send it to you....
Customer reply replied 1 year ago
it won't let me paste to your box....
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

There is an attach files on the bottom right of this chat.

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Customer reply replied 1 year ago
I attached it but I don't know if you got it
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

If you open the picture, then it shows up fine?

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Customer reply replied 1 year ago
But normally I can see all the files .. the one that are open I had to do each individually..... I should be able to see each pattern... where all the flags are
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

Can you attach 1 of the pictures here.

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Customer reply replied 1 year ago
These are embroidery pictures of the design...... Like the shoes at the bottomfew... what picture do you want.... They are a .psw file for embroidery machine....
Customer reply replied 1 year ago
Cody... Thanks for your help..... I need to go to a meeting....... You don't seem to have a fast setting change so.... I'll come back when I have several hrs.... Thanks again...
Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

sorry this is not a common issue, I wanted to see if it's an issue with the pictures or the preview feature on your computer.

Attach any of the pictures that don't show up correctly.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 1 year ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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