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I purchased Roxio Easy CD & DVD Burning last week. I have a…

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Hello, I purchased Roxio Easy...
Hello, I purchased Roxio Easy CD & DVD Burning last week. I have a problem burning my movies in my hard drive. I don't see (or I'm missing) anything in the menu to burn movies to DVD. please advice.
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/25/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,210
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. Does it give you the option to copy disk?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
It has copy disc but from disc to disc. not from hard drive.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago

Does it give the option Video disk, etc.?

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Customer reply replied 2 years ago
You should very well know the software like the back of your hand. why ask me these questions. No video disk!
Don't worry about it. Please disregard this question as if nothing happen. to much red tape. I thought If I buy your product, I have free tech support. Don't charge my account. It was a mistake to call you you. NOT SATISFIED!!!
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago

I'm sorry, I'm an independent computer tech; I'm not affiliated with any software / computer company, I fix all software issues; we guarantee our service, so don't worry. Can I connect remotely to your computer and fix? Thank you.

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Customer reply replied 2 years ago
I THOUGHT THIS
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,

Often times, different versions of software will have different windows and paths required to do the same thing. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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Customer reply replied 2 years ago
I THOUGHT WAS ROXIO. IF NOT, THEN WE CLOSE. AND AGAIN DON'T CHARGE ME.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago

Thank you. I will send up the refund.

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