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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased Roxio Easy CD & DVD Burning last week. I have a

Customer Question

Hello, I purchased Roxio Easy CD & DVD Burning last week. I have a problem burning my movies in my hard drive. I don't see (or I'm missing) anything in the menu to burn movies to DVD. please advice.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Does it give you the option to copy disk?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It has copy disc but from disc to disc. not from hard drive.
Expert:  Viet - Computer Tech replied 1 year ago.

Does it give the option Video disk, etc.?

Customer: replied 1 year ago.
You should very well know the software like the back of your hand. why ask me these questions. No video disk!
Don't worry about it. Please disregard this question as if nothing happen. to much red tape. I thought If I buy your product, I have free tech support. Don't charge my account. It was a mistake to call you you. NOT SATISFIED!!!
Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry, I'm an independent computer tech; I'm not affiliated with any software / computer company, I fix all software issues; we guarantee our service, so don't worry. Can I connect remotely to your computer and fix? Thank you.

Customer: replied 1 year ago.
I THOUGHT THIS
Expert:  Jason Jones replied 1 year ago.

Hello,

Often times, different versions of software will have different windows and paths required to do the same thing. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
I THOUGHT WAS ROXIO. IF NOT, THEN WE CLOSE. AND AGAIN DON'T CHARGE ME.
Expert:  Jason Jones replied 1 year ago.

Thank you. I will send up the refund.