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I've lost the installation disk HP Photosmart C4180

Customer Question
Hi. My name is*****...

Hi. My name is***** lost the installation disk for my HP Photosmart C4180 All-in-one and I get a message that I need the msi file in order to complete a fresh installation.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I was trying to scan an important document and realized my computer had lost the ability to scan. I decided to reinstall the entire program, but then realized I've lost the original installation disk.

Submitted: 2 years ago.Category: Computer
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Answered in 20 minutes by:
2/25/2016
Tech Support Specialist: Byron, Computer Support Specialist replied 2 years ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,404
Experience: CCNA, A+, MCSE with over 12 years experience.
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Hi Jura. My name is***** you for your question and the opportunity to assist.

No need to order a disk as the software can be downloaded via the link below.

On that page select Option 2 if you need to download the complete software.

The page should automatically detect your version of Windows.

http://support.hp.com/us-en/product/HP-Photosmart-C4100-All-in-One-Printer-series/1142450/model/1142452/drivers

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Customer reply replied 2 years ago
The answer to my question was fast and precise. I followed all the directions and reinstalled my All-in-one, and when I was done and the icon appeared in the screen tray,...I received the same message - that I need to find the msi file on the original disk, which I do not have. Now what? Also, I can't submit the rating. When I move the cursor to 'Submit' the stars disappear.
Tech Support Specialist: Byron, Computer Support Specialist replied 2 years ago

Hi Jura. I'm sorry for your issue. When you get the MSI error does it say which specific program it's asking for?

I've included in the attachment a couple of examples. HP installs several different software programs as part of the

printer setup.

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