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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently converted to Win 10 and am having difficulty with

Customer Question

I recently converted to Win 10 and am having difficulty with establishing an account. My passwords have not been accepted, whereupon, I am asked to establish a new one then in order to do that I must have a reset "disk" loaded on the correct usb. Where do I obtain a reset disk? Also, I am asked to establish an account--Is this a new Microsoft account or one of my existing Yahoo account?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

you have upgraded from windows 8 to windows 10?

do you remember which user name or email have you chosen to login to windows 10 account.

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