Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a model h440 desktop s/n 57311430 I was running a…

Customer Question
I have a model h440...
I have a model h440 desktop s/n 57311430
I was running a Norton Optimization and received the message "need to re-start" It did not do so after approx 2 hours. I then turned the machine off manually.
On trying to restart it again I received the message
Recovery
Your PC needs to be repaired.
The boot configuration date file is missing some required information
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 9 minutes by:
2/24/2016
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

What Operating System are you running, Windows 8.1?

If so here's a guide on what you need to do:

https://kickthatcomputer.wordpress.com/2013/10/19/windows-rt-8-1-upgrade-fails-with-boot-configuration-error/

It might be a little too advanced for a non-technical user - it helps if you have a Windows installation disc available or if you already know how to access the Advanced Boot Menu screen to access Safe Mode.

Please reply using the box below.

Regards,
Martin

Ask Your Own Computer Question
Tech Support Specialist: Martin, Network Engineer replied 2 years ago

Did you have anymore questions or doubts?

Ask Your Own Computer Question
Tech Support Specialist: Martin, Network Engineer replied 2 years ago

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above as it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Martin Your Own Question
Martin
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
3,145 Satisfied Customers
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming

Martin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
When I turn on computer it has the Gateway logo on the
When I turn on computer it has the Gateway logo on the screen and in bottom left corner it says press del to enter setup. I can't get it past this screen. It won't respond in any way. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
My touch gateway note book or mini laptop when turned on, pc
my touch gateway note book or mini laptop when turned on, pc needs to be repaired … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have been working with Norton.com/support with a problem
I have been working with Norton.com/support with a problem installing on my pavillion 15 notebook. The problem started when I installed Windows 10. Because they were unable to take over control remote… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I tried to do the w10 update and now my machine seems to be
I tried to do the w10 update and now my machine seems to be in a contiounal loop. It!s been about 24 hours with no results.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
1. Have a Toshiba Laptop bought new with Windows 7 Installed
1. Have a Toshiba Laptop bought new with Windows 7 Installed and was working fine. 2. When using Windows Update I kept getting an update to upgrade to Windows 10 listed which I kept ignoring for quite… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Running 8.1 blue screen comes up stating windows shut down
running 8.1 blue screen comes up stating windows shut down to prevent damage restated and same thing occurred restarted again and an error message states 'Microsoft visual c++ runtime library C:users\… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Hi There My lap top (2 months old) Stop working.When I turn
Hi There My lap top (2 months old) Stop working.When I turn it on there is nothing on the screen but you can see it is on. What can I do?… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
My desktop starts to load in repair mode and stops...any suggestions
My desktop starts to load in repair mode and stops...any suggestions on how to get it to boot up?… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
Why does my Gateway GT5622 lock-up into Configuring Updates
Why does my Gateway GT5622 lock-up into Configuring Updates: Stage 3 of 3 -0% Complete over & over again - turning off each time without completing the update ? My (C) drive reports very low space, al… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
My system went down during a power outage this morning. The
My system went down during a power outage this morning. The only window I get now is saying the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM It asks me to repair the file by u… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I have just purchased today a Toshiba satellite L500 notebook
I have just purchased today a Toshiba satellite L500 notebook While setting up 'norton' needed to restart the computer. It is now 'stuck' in a Windows 7 'preparing to configure Windows. Do not turn of… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Acer aspire 5536/5236 series model ms2265 using windows vista
Acer aspire 5536/5236 series model ms2265 using windows vista will not restart even when using automatic system restore function. Previously was failing in restart mode and required manual shutdown an… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My computer wont boot - it says a required device is inaccessible.
My computer won't boot - it says a required device is inaccessible. I was told to hit F11 while booting to go into system recovery. F11 doesn't work, the computer doesn't react and instead wants insta… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Recent problems with HP Pavilion dv2500. Purchased notebook
Recent problems with HP Pavilion dv2500. Purchased notebook recovery disc set--Windows Vista premium 32 bit. Several installation attempts have all resulted in the following message: "A non-recoverabl… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My desktop computer has a System 32 error/corruption -Im writing
My desktop computer has a System 32 error/corruption -I'm writing via laptop. When booting it opens to the select user page then immediatley freezes with error message C:\windows\system32 corrupt and … read more
online_help33
online_help33
Bachelor\u0027s Degree
291 satisfied customers
Windows Vista Autochk Program cannot boot up.Error Message
Windows Vista Autochk Program cannot boot up.Error Message in Safe Mode says: "Autochk Program Not Found - Skipping Autocheck. Next shows: ! ! Oxc00190036 !!1072/772090 compcln.exe. then gets hung up … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I have a Gateway lap top model W730-K8X that indicated it had
I have a Gateway lap top model W730-K8X that indicated it had a Windows update. I updated it and it informed me the computer needed to be turned off to completely update bu now it will not boot. It sh… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
i am trying to get my dell desktop pc back to its original ...
i am trying to get my dell desktop pc back to its original out-of-box state. how can i do this? i no longer have the boot disks that came with it, and i don't need any of the programs that are on the … read more
Rita
Rita
System Administrator
Bachelor\u0027s Degree
982 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x