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I'm sorry about the issue. Does it have windows xp, vista, or 7 or 8 or 10?
What's the error or message?
Are the CAPS lock and NUM lock keys on or off on the keyboard?
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Is this a new computer?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.