Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My computer was just updated with Win 10. I can't access my…

Customer Question
My computer was just updated...
My computer was just updated with Win 10. I can't access my Pictures or Documents. I really want to get to my "old" pictures. Help? Thanks.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
2/22/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,168
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. Is there any error or message when accessing your old pictures or documents?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help fixing your computer issue. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I got a message to change my password (for Windows 7, I
I got a message to change my password (for Windows 7, I assume). I thought I did so, but I am still locked out. Please help. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can't bring up windows. finally got hp pc diagnostic UEFI.
can't bring up windows. finally got hp pc diagnostic UEFI. all passed except short DST warning. closest I get to BIOS is ei;ther udate or roll back. i have falsh drive to boot window 10. help … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How can I make my windows 10 desktop look like win 7 or xp?
hi, how can I make my windows 10 desktop look like win 7 or xp? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,074 satisfied customers
Can't install windows 10 on Gateway 510 XL built in 2004.
Can't install windows 10 on Gateway 510 XL built in 2004. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have two accounts, one with picture and one without. I
Hi, I have two accounts, one with picture and one without. I need to be able to sign in to the one with my picture and I cannot do it. Any help would be appreciated. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I was sent a message to confirm my account but I don't know
I was sent a message to confirm my account but I don't know what account. My old computer died and I have a different one. i now have windows 10. I don't quite what is going on. I can't get into my ol… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Things are going fine now thanks in a large part to your
Things are going fine now thanks in a large part to your backup system but I have a question. … read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
Windows 10 (1607) does not support Sandisk MP3 player files,
Windows 10 (1607) does not support Sandisk MP3 player files, (Sansa Express 1g), I need to update firmware on it, but can't, also cannot play any songs on player using Groove, media player 11 or any o… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,074 satisfied customers
I have 3 computers on a home network--1 running win 7 pro,
I have 3 computers on a home network--1 running win 7 pro, and 2 running win 10. I cannot get a network to work--either my old workgroup or homegroup. Each computer has the correct workgroup name and … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I Have a Windows 10 Computer. It is one of those Monster
Hi, Andy, My name is Betty, I Have a Windows 10 Computer. It is one of those Monster Tower Computers. I am trying to Save a Word document to a Removable Disk, and it did not seem to work. Maybe The Di… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Time user - auto log-in using Win 10. Bought new laptop.
Long time user - auto log-in using Win 10. Bought new laptop. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Request cvd4311 Computer Analyst The automatic upgrade from
Request cvd4311 Computer Analyst The automatic upgrade from windows 7 professional 64 to windows 10 64 did not work. I am using the win 7 pro backup. I have two downloads of win 10 64. One is an execu… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I am trying to set up email accounts on Microsoft Mail
I am trying to set up email accounts on Microsoft Mail Windows 10. Gmail account works fine, but I cah't get Verizon.net pop accounts to work at all, although they worked fine on other clients, and on… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
The cumulative patch for win 10 on my new system, can I get
the cumulative patch for win 10 on my new system, can I get this here free?System is about a month old, only took it out of the box yesterday, had a project on Win 7, wasn't sure that I could transfer… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How can I recover a deleted windows document? You asked what
You asked what type of computer I have. How can I find that out?r … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have an Olympus Stylus 1000, about 10 years old. I
Hello, I have an Olympus Stylus 1000, about 10 years old. I have been downloading pictures to older computers. I bought a new computer, running WIN 10, and when I insert the disc, the program wants a … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was running XP 32-bit. I just installed Win 7 Pro. 64-bit
I was running XP 32-bit. I just installed Win 7 Pro. 64-bit using custom install (which created Windows.old). I still have all my old XP files on my computer. How do I access them now?… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I have a laptop I bought during Christmas and it came with
I have a laptop I bought during Christmas and it came with Windows 7 Trial. It was about to run out and a friend of mine gave me a Windows 7 Ultimate disk. I loaded the Windows 7 Ultimate disk and I d… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x