Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just called a number that says Yahoo tech support that is…

Customer Question
I just called a...
I just called a number that says Yahoo tech support that is on your list of questions. The number is ***** The 'technician told me that I had malware on my computer that was messing up my registries and also allowed a hacker in. After much discussion he said that (someone else) could fix it for only $200.00 . I think for many reasons that this is a scam. Are you aware of this?
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
2/22/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,250
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. That is certainly a scam. They pretend to be from a legitimate company, such as Yahoo, Microsoft, Google, etc. You should always ignore any popup message, or email message, or phone call that you do not know or that you are not expecting. Microsoft has written an article about this kind of scams at the website below:

https://www.microsoft.com/security/online-privacy/phishing-symptoms.aspx

How did you get that number? Was there any issue with your computer that you needed to call that number?

Is there still any issue with your computer?

When you are available, please reply at the box below to continue troubleshooting. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,250
41,250 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I received a call from a man named who says he is from
I received a call from a man named James who says he is from Microsoft, he said someone had was trying to put malware on my computer. I was scammed a few months ago with something similar. I want to b… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Last night a screen came up on my computer and a voice in
last night a screen came up on my computer and a voice in the background said to call the number on the screen. That my computer had been compromised and vital financials, credit card numbers ect coul… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Do you have a support group on phone number1-877-217-6215 or
do you have a support group on phone number1-***-***-**** or is this a scam?? … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
A box appeared telling me I have spywares infecting my
a box appeared telling me I have spywares infecting my computer, and a tech checked it out and said I have no support on my computer and was running under windows 8. I cant do anything on this compute… read more
Cody
Cody
Computer Science
2,451 satisfied customers
I got a stop and alert from a company stating stop and call
I got a stop and alert from a company stating stop and call them. I called and they said I had a virus and they can fix for $599.99. I allowed them into my computer. Is this legit? … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Received a message that my computer was infected with a
Received a message that my computer was infected with a virus. Said to call right away and not to use my computer until I did call. Spoke to someone who said his company was TechNet affiliated with Mi… read more
Moses C
Moses C
Bsc
818 satisfied customers
I was going through pages following a story and my computer
I was going through pages following a story and my computer is making a noise and a recording is telling me to call(###) ###-#### The recording is saying that this is a critical alert from Microsoft a… read more
Cris
Cris
62 satisfied customers
This morning when I got up my computer was hacked. I called
This morning when I got up my computer was hacked. I called you guys and a young man by the name of Alex worked on for hours. I paid him a check for $199 for one year. Well I just came home and it is … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I had a problem getting into my email and bank and was told
I had a problem getting into my email and bank and was told to call(###) ###-#### which was answered by someone who said he was with Microsoft. He looked at my Compaq via the internet and said I had s… read more
Cody
Cody
Computer Science
2,451 satisfied customers
I was informed yesterday there was a Zeus virus on my 8
I was informed yesterday there was a Zeus virus on my 8 month old comp that's covered by McAfee and comp was frozen. Informed to call WebTech World LLC which was your technicians address***** Sicklerv… read more
Cris
Cris
62 satisfied customers
I was contacted by a person with a foreign accent 9/1/2016
I was contacted by a person with a foreign accent 9/1/2016 saying he represented Norton and that my computer had a virus. I think he said it was a "Samaritan virus". He said He would call again today.… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Had security warning , computer locked up, notice on screen
Had security warning , computer locked up, notice on screen to call Windows immediately. Technician worked for about 30 minutes, stated I had several errors he called a Level 2 security breach. Stated… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I am getting telephone calls from someone named Daniel claiming
I am getting telephone calls from someone named Daniel claiming to be from Microsoft Windows telling me I have something called Ransomware on my computer and he wants to walk me through fixing this on… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Yesterday I started receiving calls from someone who said they
Yesterday I started receiving calls from someone who said they were calling from the tech support division of ASUS and wanted me to get on my computer because ASUS was receiving an error message from … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
In December, I was unable to get into my yahoo email, I tried
In December, I was unable to get into my yahoo email, I tried over and over again to establish a new pass word, it didn't happen. I contacted what I thought was yahoo and explained the situation, I wa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
Bachelor's Degree
41,250 satisfied customers
I have been telephoned twice by a man claiming to work for
I have been telephoned twice by a man claiming to work for windows saying my machine was going to crash and asking me to go on the computer and follow his instructions. He also said my computer was se… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I need help. I had an emergency call from microsoft tonight
I need help. I had an emergency call from microsoft tonight and they told me I had a serious problem. In the end he said it was a hacker and found out too that the license had expired. Someone by the … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
About 15.30 h today I received a telephone call from a source
About 15.30 h today I received a telephone call from a source which claimed to be Windows Customer Service and offering to helpme correct a fault which I was told had developed in my PC. I supplied a … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x