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My del computer Crashed and I call del and they said my hard…

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My del computer Crashed and...
My del computer Crashed and I call del and they said my hard crashed and i need a new hard drive and they are sending a tec to my house to change my hard drive.
But i will lose everything as i did not back it up. I don't believe my hard drive crashed
but i dont know how i can find out. Do you send a person to house to house to check things out like this?
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
2/21/2016
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,

I am the person that will be helping you today.

Failing hard drives are not very common at all. As far as your computer goes, are you able to turn it on?

I will be standing by.

Thank you,
Jason

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Customer reply replied 2 years ago
i can turn it on but it goes to safe and will not boot up any farther
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago

When you boot into safe mode, are you able to access the Internet?

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Local Computer Tech Recommendations. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago

When you boot into safe mode, are you able to access the Internet?

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Customer reply replied 2 years ago
no
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago

If the computer boots up, then the problem is not with a "failed hard drive". If a hard drive crashes, that means that it doesn't work, which would mean the computer wouldn't boot into Windows at all.

Please, follow the instructions below:

- Plug the computer into the modem or router with a network cable because wireless connections will not work for the moment.
- Turn the computer off
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose "Safe Mode with Networking"
- Hit the Enter key three times

When it boots up, are you able to access the Internet?

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