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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My 6400, (vista basic) is having issue starting, i can get

Customer Question

my 6400, (vista basic) is having issue starting, i can get to the sign in screen and then screen goes blank and the lite for the drive goes off
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: i am thinking that my hard drive has failed
JA: Is there anything else the Computer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

Hi Paul, my name is ***** ***** welcome to JustAnswer!

Does this issue seem to always happen after you have signed into the machine?

Expert:  Byron replied 1 year ago.

Hi Paul. My name is***** you for your question and the opportunity to assist. See if you can get to a stable desktop starting the machine this way:

Start or restart the machine and as you see the computer manufacturer's logo on the screen start steadily

tapping the F8 key at the top of your keyboard. You should be brought to a startup menu.

Using your arrow keys select Safe Mode and press enter.

When you get to the password ***** log in and see if the desktop comes up.