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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9050
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a new email address/old one not in use since 04/2013.

Customer Question

I have a new email address/old one not in use since 04/2013. I am not receiving email re: Rodocker from turbotax. Am receiving Dorothy Heinz. Not us. I cannot remember the used id and p/w for Jeri Rodocker/Fredrick Rodocker. New email***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

Honestly it is going to be easier to just make a new turbo tax account with the new email address.

The only thing it needs from your old return is about 3 numbers. it is faster to enter them manually than to try to get through turbo tax security when you dont have access to the old email account