Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a CanonMX860 that isn't printing. It's connected to…

Customer Question
I have a CanonMX860...

I have a CanonMX860 that isn't printing. It's connected to the computer, the print window says my document is "ready to print" but it just doesn't print. I've had this printer for a few years and this is the first time this has happened.

Technician's Assistant: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Computer Technician should know?

The printer copies and scans, it just won't print from the computer.

Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
2/20/2016
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,395
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
Mac OS X Yosemite version 10.10.5
using a USB cable with the printer
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Please try the following and let me know if the issue persists.

  1. Choose System Preferences from the Apple menu.
  2. Choose Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
Hey Shefin - Ok. I reset the printer. It says that it's printing but it's just not. Nothing is happening.
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Do you have a different printer USB cable to test with the computer?

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
still not working
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Are you able to copy like Xerox without using the computer?

Does it print blank pages?

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
it copies blank pages
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

lease try the following and let me know the response.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
OK I'll try it. When I go onto the printer's error log, it says just says unresponsive job. You think dirty ink connections is the problem?
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

If it prints blank pages, the issue might be with the printhead of the printer.

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
still not working. Another idea - on the printer display, it's saying "copy" (and down below it says "start copy"). The "copy" icon button is lit up. Could it be just as simple as somehow switching it from "copy" mode to "print" mode? If so, how do I do that?
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

When it copies, do you see any ink on the page?

While printing from the computer, does it print a blank page?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
it copies perfectly. Yes, ink on the page.
When printing from the computer, it simply does nothing. That's the problem. Nothing happens when I try to print the document. No noises from the printer, nothing.
Customer reply replied 2 years ago
it says it's printing but it's not. No response.
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Please go to the link below, download and install the update.

https://support.apple.com/kb/DL1742?viewlocale=en_US&locale=en_US

Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.

Then, do the reset once again and add the printer..

  1. Choose System Preferences from the Apple menu.
  2. Choose Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
Ok download and installed the update and reset the printer again. Still not working.
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
ok. How do you do that?
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Please go to the link below, click Download listed under All-In-One: TeamViewer full version.

http://www.teamviewer.com/hi/download/mac.aspx

After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
It's not a problem with the computer though. It's the printer.
Customer reply replied 2 years ago
I'll try it but I'm skeptical
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

Since you are unable to print from the computer, the issue is with the printer driver.

Since you are able to copy, the printer works fine.

Thank you.

S H E F I N

Ask Your Own Computer Question
Customer reply replied 2 years ago
OK.
ID: 363 072 063
password: 167xuq
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago

Hi,

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Ask Your Own Computer Question
Was this answer helpful?
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,395
6,395 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to download Office 365. I have an account for two
I need to download Office 365. I have an account for two computers. I have only downloaded it on one and am now ready to do it for my laptop, but don't remember how. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
872 satisfied customers
It will not go beyond the start up page. Thinkpad. Windows
no. It has been dead for about a month. I had given up, but am now trying before I take it to a local shop. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Prints with lines in cyan. I've cleaned heads, used new ink,
prints with white lines in cyan. I've cleaned heads, used new ink, still leaves same blank areas on cyan before and after print nozzle check … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
130 satisfied customers
My epson printer stopped connecting to wifi. Workforce
have not been able to reconnect for about 1 week before one every few months i would loose connection put all i every did was re enter the password ***** again … read more
Moses C
Moses C
Bsc
623 satisfied customers
I do not know how to reset myaccount. Mac ois. Ois. Tried
Tried nothing . It is only around 6mths old.I have no trouble with my Mac it is when the Apple TV is on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have been getting this message saying my computer has been
i have been getting this message saying my computer has been comprmized and the it is coming from microw soft and they want me to pay this large amount of mony to get protection i need to know if it i… read more
John
John
System/Network administrator
High School or GED
2,072 satisfied customers
I'm looking for Facebook tech support. I purchased a new
I purchased a new phone and now I can't access my Facebook acct. Facebook has made me create a new acct. … read more
Harry
Harry
1,683 satisfied customers
I signed up with aol the other day my email is I'm am not
I signed up with aol the other day my email is***@******.*** I'm am not able to get into email I have a password ***** … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
10 satisfied customers
Last night I went into my photo page I opened a Pinterest
Last night I went into my photo page I opened a Pinterest board to put my Easter pictures for sharing. I did get 5 pictures on the Pinterest board but noticed for the 6th picture a white square box wa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
530 satisfied customers
I have forgotten my microsoft password and my cell phone is
I have forgotten my microsoft password ***** my cell phone is misplaced with the sound off. When I go to change my password, it only gave me the option of the cell phone number and not e-mail. Please … read more
Mr.Med
Mr.Med
1,096 satisfied customers
We had a power outage and now my asus tower will not start.
we had a power outage and now my asus tower will not start. It says go to advanced the boot and change the csm setting … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
I'm putting together a computer using one of your
I'm putting together a computer using one of your motherboards and can't get it to display anything on any monitors. Changing the monitor or cables doesn't seem to work … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
I wish I knew! every time I try to use Google, I get 'this
I wish I knew! every time I try to use Google, I get 'this site can't be reached'. Also when I finally bully the computer into getting me on to google, it immediately changes to MyWay, and I have to t… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
I am getting junk messages on my Gmail account. How do I
I am getting junk messages on my Gmail account. How do I stop them without canceling account?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can you pickup on where we left the rating was a mistake (
Can you pickup on where we left the rating was a mistake ( the iPhone in my pocket) I will provide excellent rating again thanks… read more
Harry
Harry
1,683 satisfied customers
It send pictures to printer but not words. or lettering. HP
It send pictures to printer but not words. or lettering … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Two of my TVs are down. The one in the master does not
Two of my TVs are down. The one in the master does not respond to the remote. Nothing. The one in the guest room shuts down right after I turn it on. I'm very limited on my mobility since I just had k… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
130 satisfied customers
My pc freezes sporadictly. Windows 10. Hp all in one touch
my pc freezes sporadictly JA: What device or product does this involve? Customer: windows 10 JA: What's the brand and model of your computer? Customer: hp all in one touch screen JA: What have you tri… read more
Cody
Cody
Computer Science
2,297 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x