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I'm sorry about the issue, Please try the solution below :
Remove the print cartridges, and close the cartridge carrier lids.
Disconnect the power cord from the electrical outlet.
Reconnect the power cord to the electrical outlet.
If the power button is not lit, press it.
Reinsert the print cartridges.
If the error does not reappear, the problem has been corrected.
If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly.
Reinsert the black (or photo) print cartridge.
If the error:
Reappears, replace the black (or photo) print cartridge with a new one.
Does not reappear, reinsert the color print cartridge.
If the error reappears, replace the color print cartridge with a new one.
Hope this help
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