When you have time, can you please try this next solution. Since the old account is corrupted, we can set up a new account, and then transfer your data over. Please try the following steps:
- Turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login.
- Then in Safe Mode, click on Start, All programs, Accessories, Run... (or press at the same time the two keys Windows and R), then type:
then click OK.
Then click on Add..., then give it a user name you want, then Next, and password, then next, then select the Administrator option, then Finish
, then restart the computer normally, then log in the new account and see if you can use the computer in the new account.
- Once that is done, to transfer your data, i.e., documents, pictures, etc. from the old account to the new account, please do the following steps:
, then in the new account, click on Start, then Computer
, then open the C: drive, then folder Users, then open the old account name folder there
, then open each of these folders:
, then copy all the subfolders/ files in each of the above folders, to similar location of the new account name folder.
(Note: Don't delete the old account for now (in the new account, you would go to Start, control panel, user accounts..., manage another account, then select the old account, and delete.) Let's make sure everything works fine in the new account for a week or so first, then you can delete the old account.)
When you are available, please reply back to continue; we guarantee our service. Thank you.