Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My Sony 46HX85x TV is connected to my home wireless internet…

Customer Question
My Sony 46HX85x TV is...
My Sony 46HX85x TV is connected to my home wireless internet (checks that it is connected with three bars of signal strength).
It will not, however, connect to internet video content. Each time I attempt to connect by clicking on any of the YouTube, ABC iView or SBS on Demand icons, it fails, either displaying the error message “” and requesting “retry or cancel” or it hangs and I have to exit by “return to TV”.
I have refreshed internet content successfully several times. Sometimes this has been successful and the message “press home to display internet content” appears. At other times the error message, “configuration failed, timed out” appears. After this happens there is no internet content on display. Only after there is internet content on display is it possible to choose one of the icons and to click on it but then it fails every time.
I do not know if the latest TV software is installed as I cannot find any indication of this in the menus. I have, however, attempted to manually update the TV software, but this was very slow and it too failed. Automatic update is set for 3:00 am but I am unsure whether this can occur while the TV is switched off (in standby mode?).
My internet service provider is iinet and I am able to watch internet video (eg YouTube, ABC iView and SBS on Demand) satisfactorily on my desktop computer directly connected to my ADSL line via my D-Link router and also on my iMAC desktop and ASUS notebook via wireless from my D-Link router.
It is extremely disappointing that I cannot watch internet video directly on this TV and that I have to resort to connecting my ASUS notebook by HDMI cable and using it to gain wireless connectivity to the internet video.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
2/20/2016
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,554
Experience: Computer Technician
Verified

Hi,

My name is ***** ***** certified computer/network professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the Dlink/model of your router?

How far from the TV to the router and is there any walls/ obstructions between the router TV?

Ask Your Own Computer Question
Customer reply replied 2 years ago
Thanks, Randy.
I've actually wasted my $56.
Solved the problem myself - my TV software required upgrading.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago

I am glad to hear that you got it working. JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that does not help.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Your answer was of no help! I fixed the problem myself.
My question should have shown you that the router was not at fault so that you did not need to know its model number.
I was not intending to ask for my money ($56) back - writing it off to mistakenly believing that I was dealing with Sony - due to your misleading URL.
But since you are continuing to hassle me, I demand to have my $56 restored to my credit card account.
Not impressed.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago

I am sorry for any confusion. You can get a full refund with no problem.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Thank you for your response.
You write that I "can get a full refund with no problem." It is already a problem to ask just how I get that refund.
So, how do I obtain the refund?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
When i watch a video on youtube, the video will lag but the
Hi when i watch a video on youtube, the video will lag but the sound will keep playing and this will happen every time I watch a video. I have a Lenovo ideapad with windows 10 and the current software… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have been trying to watch Iview programmes and the
Hi I have been trying to watch Iview programmes and the programme won't load just the little circle keeps going round and round I left it on for over half an hour and still did not load … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How can i connect a foxtel iq3 box to my computer. Asus r
how can i connect a foxtel iq3 box to my computer JA: Just to clarify, what's the make and model of your machine, and what operating system are you running? Customer: asus r 500a and on windows 8.1 JA… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I want to quit cable. I have Cox Cable in Orange county, CA.
I want to quit cable. I have Cox Cable in Orange county, CA. Comedy central, CBS for Big Bang Theory, ABC for Shark Tank are all I watch on TV when I do. Also I like sports with NFL and NBA finals bei… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hello Why am I unable to watch the last episode of the Blacklist
Hello Why am I unable to watch the last episode of the Blacklist ? I also cannot watch other programs Regards Rosemary… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I just purchased a desktop computer with an asus gtx780 graphics
I just purchased a desktop computer with an asus gtx780 graphics card and wish to connect my samsung un55e8000 LCD tv via the hdmi port on the card. My computer is in the back of the room so I used a … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I own a Dell Desktop STUDIO XPS 8000, Service Tag 6BZ2MM1, I
I own a Dell Desktop STUDIO XPS 8000, Service Tag 6BZ2MM1, I am tryng to Download Intel (R)WiDi for proyect my monitor in my HD TV, it is compatible. Does the Studio XPS 8000 WiFi equiped from factory… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My TF101 displays onto an HDTV via the HDMI cable fine, EXCEPT
My TF101 displays onto an HDTV via the HDMI cable fine, EXCEPT for movies rented from Google Youtube. The TV screen just goes black. Audio does play fine. This also happens when I connect the HDMI to … read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
If I buy a Slingbox and connect it to my ADSL router (!=MG)
If I buy a Slingbox and connect it to my ADSL router (!=MG) , and to my TV will I be able to get TV from UK (BBC andSKY;SAY), or MUST a computer be in the circuit and switched on all the time I am wat… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have a Samsung 6 series LCD tv and have recently added a
I have a Samsung 6 series LCD tv and have recently added a Samsung wireless LAN adapter to connect wirelessly to my Bt Home hub 3. The tv now has internet connection and I am able to use widget applic… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am using Windows Vista Home Premier Ops Sys. Why Dont the video play when I down
I am using Windows Vista Home Premier Ops Sys. Why Don't the video play when I download them. The video will download and then I get these little pixels (dots) that go 'round and 'round in a circle. T… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have a SONY Blu-ray DVD player bdp-s570 (with build-in WIFI)
I have a SONY Blu-ray DVD player bdp-s570 (with build-in WIFI) and I have a wireless router. How do I get the DVD player to play Netflix instantly? email:[email protected] phone: (XXX) XXX-XXXX… read more
MWare
MWare
System Engineer
Bachelor\u0027s Degree
15 satisfied customers
How can I show photos from my Mac computer on my TV. Sony
How can I show photos from my Mac computer on my TV. Sony KDL-46HX701 with UWA-BR100 adapter. I can access the internet and have done the set-up for the an unsecured Network. Thanks Rich… read more
sangita.soni
sangita.soni
Bachelor's Degree
190 satisfied customers
My SONY Bravia TV KDL32EX43B is seen by my lap top but I cannot
My SONY Bravia TV KDL32EX43B is seen by my lap top but I cannot get the TV to recognise the servers so I could send photos, videos etc I have installed the required programme PC to TV any ideas… read more
Brett Philp
Brett Philp
IT Architect
Bachelor\u0027s Degree
145 satisfied customers
watching videos on youtube and it stops a few seconds in or
watching videos on youtube and it stops a few seconds in or stops and goes back to the beginning - it's doing it with EVERY video - what's wrong with my player???… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a vacation home. Can I, by using slingbox, get my main
I have a vacation home. Can I, by using slingbox, get my main home tv channels on the tv in the vacation home. I presume I need to be able to transfer the TV from my mac laptop to the TV. Can that be … read more
Nenad Pasic
Nenad Pasic
IT Manager
Bachelor\u0027s Degree
196 satisfied customers
I have a Gateway M 6866 laptop. I want to connect the VGA
I have a Gateway M 6866 laptop. I want to connect the VGA to and adapter for S video to VGA (my TV supports S video) and then hook up the TV so I can watch Netflix on my tv via the laptop. help!… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Laptop DVD viewing on TV via Composite video connection
I have no problem viewing my laptop desktop and applications on my TV via the composite out connection of my Gateway Solo 9300; however, I can't see the DVD video inside of the PowerDVD, Windows Media… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x