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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Is there a way to disable the fast connect popup?

Customer Question

is there a way to disable the fast connect popup?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Donna. My name is***** you for your question and the opportunity to assist.

Can you tell me when the pop-up appears?

Right after you log in, for example?

Customer: replied 1 year ago.
no it is a random popup, i have fast connect thru my isp so do not need chromes, and it interrupts game play
Expert:  Byron replied 1 year ago.

Hi and thanks for the update.

You mention Chrome. Is that the browser you are using when you get the pop ups?

Can we do a screen sharing session so I

can troubleshoot the best way to handle this?

Customer: replied 1 year ago.
it is the chrome browser asking to activate a chrome app, and no i would rather not do remote as i will be canceling this, asap not an issue with you, just the underhanded marketing of the service. you have a good day.
Expert:  Byron replied 1 year ago.

Hi. I believe you're referring to the automated pop-ups. Unfortunately the only way I can keep those from coming up is to not reply at all which would defeat the whole purpose of the conversation. I apologize for that.

If you open Chrome and type in the address bar: chrome://extensions and press Enter it will open the

extensions page. In there you can delete the fast connect plug-in.

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