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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Modem(new) was sent to us & we plugged it in.Now we can't

Customer Question

Modem(new) was sent to us & we plugged it in.Now we can't get on line-help.
Submitted: 1 year ago.
Category: Computer
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Tell me please, to start with, what the maker and model # ***** the modem is, and whether it is for DSL service, or cable modem service, or fiber-optic internet, or something else.

I think we can get through this one step at a time. To know what modem we are dealing with is a start. (Also, background is important: is this new modem a replacement? or is this a brand-new installation of the internet service in question?)