How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have unknowingly locked my computer after trying to change

Customer Question

Hi. I have unknowingly locked my computer after trying to change the default email provider. I tried to set up a new account with Yahoo I created a user name and a password ***** use with other programs to make it easier to remember. But do not have a working email açcount. This creates a problem as I can not have Microsoft send a code to unlock or change the password. For some reason the password ***** ***** working with this account. Can you help. The PC. is running Windows 10
Thanks Garry Hickson.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there Gary and welcome

First, this is the password ***** sign into your computer correct? And whats the email address that was used on it?