Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

First, i'm a very basic comp user. had vista - bought new…

Customer Question
hi there! first, i'm a...
hi there! first, i'm a very basic comp user. had vista - bought new comp with windows 10. therein lies the problem.
I have a workbook I need to change to excel. I've tried everything I could get my hands on - lots of reading - nothing is working. it's important to me to get this changed - it's my check register for 2 ckg accts.
its an xlr file, 2016 budget.xlr - I renamed to 2016 budget.xls - to avail
this is one of the messages I get - but it doesn't do anything.
"we found a problem with some content in Budget 2016.xls.xlr do you want us to try to recover as much as we can" - click yes - then nothing happens
sorry this is sooo long - please help
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
2/19/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. Is that workbook file still working on the old computer, if you have?

Can you attach that workbook file here, so I can check?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Please help me I'm in excel and can not see the cell formula
hello please help me I'm in excel and can not see the cell formula in the function bar … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I wantto change my ID/pass word I forgot my old ID/pass word
I wantto change my ID/pass word I forgot my old ID/pass word please help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I tried to save an updated spreadsheet to a file I use every
I tried to save an updated spreadsheet to a file I use every day. Initially a message popped up to save on another disk because no room on C drive although there is 146 mB free space. I said no and cl… read more
Carl
Carl
IT Support Analyst 2
101 satisfied customers
I am running Windows 7 and Office 2010. I have developed reasonably
I am running Windows 7 and Office 2010. I have developed reasonably sophisticated Excel application. Recently trying to open it I am consistently getting the following message: Excel found unreadable … read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
When double click a Microsoft Excel workbook (.xls or .xlsx
When double click a Microsoft Excel workbook (.xls or .xlsx file) I get the following Error message "There was a problem sending the command to the program" and an Error Code 460027CF-05503235-000002E… read more
swat9uk1
swat9uk1
Microsoft MCDST MCP MCTS
24 satisfied customers
I am using outlook express 6. I have a lot of e-mails, over
I am using outlook express 6. I have a lot of e-mails, over 1500. There was a message to compact the e-mails. I said OK. It took some time and now the are three months worth of e-mails missing. Where … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Ok I have a corrupt Excel 2003 document on my flash drive.
Ok I have a corrupt Excel 2003 document on my flash drive. When I try and open it I get this error. Excel found unreadable content in 'CSL Spring Daily Inventory Report 2011.xls.xls'. Do you want to r… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,193 satisfied customers
I am having two problems with a large Excel spreadsheet. The
I am having two problems with a large Excel spreadsheet. The document was created on Mac. It holds a lot of text, often maxing out the row height. It also contains a lot of italics and symbols because… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
i am using microsoft works to do typing, every few minutes
i am using microsoft works to do typing, every few minutes i use the save key. i have been saving my work this way on this paper everyday since 12/2/10 after about 5 minutes today i lost all my work e… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
i cant linking excel rows from separate workbooks and have
i cant linking excel rows from separate workbooks and have the data in the adjacent columns move with it… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Windows server 2003 standard edition with Presentation Server
Windows server 2003 standard edition with Presentation Server 4.0. We recently switched from IE7 to Firefox for security reasons. Since then, using Outlook 2003, when a user gets a hyperlink in email,… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Vista Home Basic 64-bit, Excel 2007. File Ive been using 3
Vista Home Basic 64-bit, Excel 2007. File I've been using 3 months daily, save multiple time throughout day. Disappeared. Not in recycle bin, no *.x* type files on pc or external drives. WHERE DID IT … read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
NZ$20 - Creating a Macro that will open a seperate Excel file
NZ$20 - Creating a Macro that will open a seperate Excel file for each change in Budget Manager, including naming the worksheets in that file with the cost centre/s of that particular Budget Manager. … read more
Julio
Julio
Bachelor\u0027s Degree
394 satisfied customers
A couple of your cousins have heard from other family members
A couple of your cousins have heard from other family members that you are using Excel to organize the family reunion data and create invoices and labels. They have asked you if you can help them crea… read more
NY Eng
NY Eng
Control Systems Engineer
Bachelor\u0027s Degree
19 satisfied customers
I have Windows Vista Microsoft Office 2007 a problem viewing
I have: Windows Vista Microsoft Office 2007 a problem viewing an Excel workbook (previously viewable) I tried the "Unhide" function with no success I can view all other Excel spreadsheets The data is … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Cant get into my Documents -- they appear to be locked. When
Can't get into my Documents -- they appear to be locked. When I click on it shows preparing to install for a few seconds and then returns to the Document name. Also I can't start any new Document. Ple… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Have Microsoft Office 2007. I took an old EXCEL file, updated
Have Microsoft Office 2007. I took an old EXCEL file, updated it and saved it with the same name. I want a copy of the old (original) EXCEL file. Is there anyway I can get it? I don't have a backup of… read more
LEV
LEV
Retired
Bachelor's Degree
14,896 satisfied customers
Microsoft Office 2000, Excel. When I open an excel ...
Microsoft Office 2000, Excel. When I open an excel workbook, the compuer opens it in another excel instead of the current one that is running Optional Information: OS: Windows XP; Browser: Other Alrea… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x