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How do I play blue ray dvd on an asus notebook? It does have…

Customer Question
How do I play...

How do I play blue ray dvd on an asus notebook? It does have an exterior port

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I put a dvd in and i can hear it turning, however, nothing ever pops up.

Technician's Assistant: Is there anything else the Computer Technician should be aware of?

I purchased this 2 hours ago. there really shouldn't be anything else. Like I said it has a slot to insert the dvd, but the movie never pops up.

Submitted: 2 years ago.Category: Computer
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Answered in 3 minutes by:
2/19/2016
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you. Is it specifically a Bluray disc, or a DVD?

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Customer reply replied 2 years ago
blueray disc
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

What model of ASUS laptop is this?

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Customer reply replied 2 years ago
r554l
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

OK looking up this model.

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

Does this look like the correct model?

http://www.brandsmartusa.com/Asus/179109/15+6+Laptop+Computer.htm

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

OK it looks like this model does not support BluRay discs. We can look for an external drive for this. If you are having trouble playing DVD discs, we can install software to make sure this is possible.

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

To make sure, you can download this software. It is free --

http://www.videolan.org/vlc/

This will play blurays, DVDs, and other types of discs. But, if you attempt to play a bluray and your drive does not support it, you will need to get a bluray player. Try the software first to make sure. If your bluray still doesn't work, you will need this piece of hardware --

http://www.amazon.com/Blu-Ray-Player-Laptop-External-Burner/dp/B009661Y8G/ref=sr_1_9

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Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 2 years ago

Please let me know if you need any further assistance. That software will work for you if you get the bluray player, and will make sure your DVDs are playable right now.

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