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The "unlock" icon comes on the lower left side of screen and…

Customer Question
the "unlock" icon comes on...
the "unlock" icon comes on the lower left side of screen and i cannot get rid of it to open the computer
how do you remove it?
thanks!
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/18/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 2 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,188
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hi,

I'm sorry about the issue. Is the internet currently working on the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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