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I do not know where you have gone. I am waiting remote

Customer Question
Dan, I do not know...
Dan, I do not know where you have gone.
I am waiting for my remote connection with you to
fix all the problem I have.
Cheers ***** *****
Submitted: 2 years ago.Category: Computer
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Answered in 21 minutes by:
2/18/2016
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,590
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

I responded back on your original question.

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Customer reply replied 2 years ago
I said yes to switch to a secure remote assistance.
My phone number is: 61 07 54919098
Where are you corresponding from Dan. I am in
Australia as you know.
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Go back to your original question so we don't get confused.

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Before we I attempt a remote, can you send me a screen print of the ransom that pops up?

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Customer reply replied 2 years ago
Do not know how to bring the email up about the
cryptolocker virus.
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

When you attempt to access files doesn't it popup then?

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