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I have pinnacle studio 16.... I cannot see any files that I…

Customer Question
I have pinnacle studio...

I have pinnacle studio 16.... I cannot see any files that I import to the programme

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I have pinnacle 16. But despite uninstalling etc, i still cant see my files

Technician's Assistant: Is there anything else the Computer Technician should be aware of?

I have limited experience

Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/18/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

To clarify, you mean when you import a film into your storyboard, it is not showing up?

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Customer reply replied 2 years ago
I open pinnacle and the library is just blank.... I cannot see any of the movie I imported....so cannot drag it to the timeline
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Try to import a different Video file, does that import?

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Customer reply replied 2 years ago
no....I can see the number of slides importing in the bottom corner, but no video
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, have you restart the computer since this happened?

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Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks

Press the windows key + R and type in

Type in

%appdata%

Then click on Local and then go to Local, Pinnacle and delete the Studio Folder

Restart the computer and tell me if it then functions please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Customer reply replied 2 years ago
Same thing Richard
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

what format files are you trying to import? And if you double click them outside of pinnacle do they play?

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Customer reply replied 2 years ago
I can play outside of pinnacle. I have the some programme from the same disc on my laptop and it works fine.... This does not seem to see anything....
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

which version of windows is it on this problem computer?

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Customer reply replied 2 years ago
both pc 8.1
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks

Press the windows key + X and click on Command prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if they show when importing.

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Customer reply replied 2 years ago
richard ..... This went through the process.... it did the first bit okay and then during the scanning when restarting, it sat on 10% for like more than 2 hours... I simply by passed it... still not working
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

you cannot bypass it... I need you please to complete the instructions, if it was taking so long then it means it has a lot of issues it is busy correcting.

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Customer reply replied 2 years ago
okay...so just leave it??... will try gain....how long are youa round for?... I am not at home right now and doing this on another pc... how can I get in touch from home?
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

yes, just leave it please, the fact it takes so long means it really is correcting a lot so we need to rule this out. I am on still for a few hours and then back tomorrow.

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Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

thanks

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Customer reply replied 2 years ago
Okay....we will see how it goes.... On the laptop we have the prog installed on it works perfectly. I have checked all settings in the control panel and they match
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks

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