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Hi there and welcome
To clarify, you mean when you import a film into your storyboard, it is not showing up?
Try to import a different Video file, does that import?
ok, have you restart the computer since this happened?
Press the windows key + R and type in
Then click on Local and then go to Local, Pinnacle and delete the Studio Folder
Restart the computer and tell me if it then functions pleaseI can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
what format files are you trying to import? And if you double click them outside of pinnacle do they play?
which version of windows is it on this problem computer?
Press the windows key + X and click on Command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me if they show when importing.
you cannot bypass it... I need you please to complete the instructions, if it was taking so long then it means it has a lot of issues it is busy correcting.
yes, just leave it please, the fact it takes so long means it really is correcting a lot so we need to rule this out. I am on still for a few hours and then back tomorrow.