Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't access my email account on my Vista IE 9 computer…

Customer Question
I can't access my email...
I can't access my email account on my Vista IE 9 computer due to a Java error that is coming up on screen that I have had since about 1996. My eamail address is;***@******.***, and I think the problem is on my computer here.
Gerald Knickerbocker
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
2/18/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart your computer and tell me if you still have the issue.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Cannot log into an old YouTube account that one of my former
Cannot log into an old YouTube account that one of my former staff had set up for my business. YouTube thinks I'm trying to log into my personal account… read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,537 satisfied customers
vista (64) IE 9 cant find Java in control panel other than
vista (64) IE 9 can't find Java in control panel other than in Programs & Features and then I can only uninstall it. I just updated to Java 7 13 after it requested me to but now it won't come up even … read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
The Java control panel shows Java 6 Standard Edition version
The Java control panel shows Java 6 Standard Edition version 6 update 29 build 1.6.0_29-b11 and so it is installed. The example shows Start Run from Windows XP Platform not Windows 7. My IE version is… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Ny Juno stopped connecting. I shut down and restarted. I
Ny Juno stopped connecting. I shut down and restarted. I uninstalled Juno and reinstalled. Shut down and restarted. From the beginning I get a pop up saying, "Windows cannot access the specified devic… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a hotmail account I have been using since about 1996.
I have a hotmail account I have been using since about 1996. Yesterday, 9/11/2011, at 10:09 am, a company named Canadian Neighbor Pharmacy , www.tabletmedicare.com, used my account number to forward t… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I can login with no problem to my Gmail, No mail since April
I can login with no problem to my Gmail, No mail since April 20, 2011. I cleared the deleted items and the spam email. I'm only using 9% of my Gmail space. My gmail is Imap, I don't know if that makes… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I have a Windows 7 PC with Internet Explorer 8 and recently
I have a Windows 7 PC with Internet Explorer 8 and recently I cannot fully load some websites but I get a "Done, but with errors on page" message in the lower left hand corner.… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
on 6/10/2010 i topped up my credit but i entered name as gerald
on 6/10/2010 i topped up my credit but i entered name as XXXXX XXXXX but should have been gerald XXXXX XXXXX can you correct this please… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Bineesh, I have a Dell Tower type PC, Model 4600C. I have
Bineesh, I have a Dell Tower type PC, Model 4600C. I have a Microsoft Works Suite icon on my desktop (used to be Word. When I click on the Suite icon, the top of the list says "Open a Blank Word Docum… read more
Baisil
Baisil
Bachelor\u0027s Degree
151 satisfied customers
Hi, I cannot access my hotmail account this morning and could
Hi, I cannot access my hotmail account this morning and could not access it last night either. I get message saying Internet Explorer cannot show this page. What can I do to get into my hotmail email … read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
Ben M. Gerald Sivits here On my e-mail in the upper hand corner
Ben M. Gerald Sivits here On my e-mail in the upper hand corner it keeps saying SECURING, AUTHORING, CONNECTING but does not let any e-mails come in and I keep getting the box with my address and pass… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
this is [email protected] (gerald) i sent in a awhile
this [email protected] (gerald) i sent in a ? awhile ago about this yahoo search popdown still comes down i can't delete it and cain't read my e mail - it comes down only in e mail can back page and - … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Yahoo Mail account does not display any icons even though
My Yahoo Mail account does not display any icons even though they are active. I have tried all the steps recommended by the Help guide such as disabling my browser, disabling any security software, up… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
Running IE through AOL on Vista Home Premium. Have updated
Running IE through AOL on Vista Home Premium. Have updated Java and emptied both Java and browser caches. On Pogo.com site have started Pogo Bowl. Game loads and allows me to play one frame, then whil… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
There is an entry in the Microsoft Exchange server field.
There is an entry in the Microsoft Exchange server field. I am a stand alone computer, not on a network. How do I change this field and what should go in there. Also, Is I try to run Outlook of line, … read more
K Smith
K Smith
Bachelor\u0027s Degree
5 satisfied customers
I had Norton Antirus installed yesterday/Feb 12.Now I cant
I had Norton Antirus installed yesterday/Feb 12.Now I can't access my EI account; whenever I tried to, it shows:"Epass Canada. A problem has occurred. JVM version not supported".I was able to access m… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
I just set up a new dell computer with Vista on it. I have
I just set up a new dell computer with Vista on it. I have gone to the exchange serer and accessed my email. I find when I try to answer or sen a new eamail, I get a blue screen in the email box with … read more
Michael
Michael
Vocational, Technical or Trade Scho
44 satisfied customers
why cant i download any version of the game flip ...
why cant i download any version of the game flip words. tried bigfish, tried yahoo. not compatible… read more
Vincent
Vincent
Owner
High School or GED
68 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x