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I had to replace my phone windows lumia 950. I need to get…

Customer Question
I had to replace my...
I had to replace my phone windows lumia 950. I need to get the text messages off the old phone and onto the new phone. I have a windows live account. I know it says to turn on back up for messaging. I have backed up the old phone, i have backed up the new phone. HOw do I get the messages off the old one to the new one?
Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
I had to replace my windows lumia 950 this evening. I have them both right now. I need to get the text messages off the old phone onto the new phone.I run a service business I have to have them by tomorrow morning.
I have backed up my phone through windows live acct. I have backed up the old phone and the new phone. Test messages are not syncing. I don't know hot to get them from one ph to the other.
Answered in 6 minutes by:
2/18/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,987
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

which app have you used to backup your old phone data?

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Customer reply replied 2 years ago
windows live account. update and security, back up. It's on the phone. I have not downloaded an app.
Customer reply replied 2 years ago
Can you tell me how to get the text messages off the old 950 onto the new 950?
Customer reply replied 2 years ago
Hello?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

One of the few downsides of getting a new Windows Phone is having to migrate all the apps, games and settings of your old phone to your new. Many will be picking up the newLumia 950 or Lumia 950 XL and the process has gotten a lot easier than it used to be.

The process is no longer as cumbersome as it used to be with everything having to be manually reinstalled and set-up. With the Windows Phone Back-up feature, you can create a backup file for all your games, apps, email accounts, settings and text messages that can easily be restored or migrated to your new Windows Phone.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

The steps are straightforward.

  • From your old Windows Phone (in my case the Lumia 830), go to your settings and scroll down to the Update+Backup section of the settings.
  • Here is where you can choose what gets backed up. So you have the most recent file available, go ahead and tap the Apps+Settings and Text Messages to back them up.
  • Images have the option of being backed up to your OneDrive and accessible from your new Windows Phone. Personally, I store my images on my microSD Card and simply move my card from Phone to Phone.

Once you've created a recent backup file for your Apps+Settings and/or Text Messages, go ahead and start the initial set-up for your new Windows Phone. At some point, you will be asked if you would like to restore a previous Windows Phone backup file. All that is needed is to pick your file, tap okay and sit back and relax.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

The restoration will adjust your new Windows Phone settings to match your old Windows Phone as best as possible. Just keep in mind that some of the settings on your old phone may not transfer over to your Windows 10 phone. The same is possible with your old apps and games.

The re installation will take a little time, but it is a lot easier than finding the app in the Windows Phone Store and manually re-install things one app at a time.

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Customer reply replied 2 years ago
Can you please tell me exactly how to get the text messages from the old 950 to the new one? I have already checked every back up, turned on every option to back up everything including text messages. but it is not working. "created a recent backup file for your Apps+Settings and/or Text Messages, go ahead and start the initial set-up for your new Windows Phone" He started the initial set up at the store. How do I start it again?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

give me few mins let me see if there is any app which will help in getting the texts out to your new phone from the old one.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

you have already tried the backup and restore options correct?

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Customer reply replied 2 years ago
No. I took my old ph and the new ph att sent me to the store. He put the sim card into the new ph and started the set up. He told me when I got home to use windows live to back up the text messages and then put them on the new phone!
Customer reply replied 2 years ago
He said to pt sim in old ph, turn on the back up, backup now, take the sim card out and put it in the new ph, then back up now. With windows live I am supposed to be able to back up the text messages. Ok, how do I get them onto the new phone?
Customer reply replied 2 years ago
If you aren't a windows phone expert, may I please have someone who is?
Customer reply replied 2 years ago
I run an emergency service business. I have to get this done asap. If you don't know how I can ask someone else.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Go to your message app, go to settings, and change the drop down to download messages from "any time"then re sync i am an android expert let me know if this has not worked i will open it to the windows phone expert.

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Customer reply replied 2 years ago
there is no message app. Please give me to a windows expert. Thank you for trying to help me. This really is an emergency.
Customer reply replied 2 years ago
Can you tell me how to start the initial set-up? I'll happily pay you for the help.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 46,350
Experience: Over 20 years of consulting to the IT industry
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Hi there and welcome

In the new phone, you told it to backup now, which just created a backup, that does not restore it.

What you have to do is reset the new phone to new again, which wipes all the data from the new phone and returns it to new. You have to do this as you restore the backup file as part of setting up the phone. So first, make sure you have the backup file from the old phone ready.

Then on the new phone

Make sure your phone is turned off before beginning the process listed below.

  • While your phone is completely shut off, hold down both the power button and the volume down button. (if your phone turns on, you need to repeat this process). This combo should be held for approximately 10 to 15 seconds until a vibration is felt.
  • After the vibration is felt, release the power button and keep holding the volume down button. You should now see an exclamation mark on your screen.
  • Now press the following key combinations: Volume up, Volume Down, Power Button, Volume Down.
  • Your phone will now reset itself to factory defaults.

go ahead and start the initial set-up for your new Windows Phone. At some point, you will be asked if you would like to restore a previous Windows Phone backup file. All that is needed is to pick your file, tap okay and the data, including the messages will be restored from the backup.

Let me know how you go please

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Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Can you come here to your question please

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