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Have lost icons, date and time at bottom of screen. Can not…

Customer Question
Have lost icons, date and...
Have lost icons, date and time at bottom of screen. Can not call up power to shut down computer. Have lost sound.
I can still call up the internet.
I have a Gateway Lap Top.
Submitted: 2 years ago.Category: Computer
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Answered in 6 minutes by:
2/17/2016
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook. Check if the issue persists.
Then, turn off the computer, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,773
6,773 Satisfied Customers
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