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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37898
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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When I first put in my new Dell with Windows 10, everything

Customer Question

When I first put in my new Dell with Windows 10, everything worked well.
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The next day, I could not print and I could not use my scanner. I have run dianostics and it says the printer is there and I have downloaded new drivers, but it will not work. Any idea what I am missing?
JA: Is there anything else the Computer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.


My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

I can help you with a remote session on your computer. This will allow me to check your computer settings and find the issue with your printer. The fee that you have already agreed to is only a deposit. When we do the remote session there is an additional fee. I will send you the details. Let me know if you want to do the session.


Customer: replied 1 year ago.
what is the fee?
Expert:  Randy Computer Tech replied 1 year ago.


Customer: replied 1 year ago.
you are answering to my cell. that is the number i submitted. But I need help on my desktop
Expert:  Randy Computer Tech replied 1 year ago.

okay, Contact customer service from the link on this page.

Customer: replied 1 year ago.
I got accepted with my credit card. now what
Expert:  Randy Computer Tech replied 1 year ago.

Just click on accept on the additional services and then you will get a link to start the remote session.

Customer: replied 1 year ago.
Twice I have accepted the 49 dollar fee and have cleared. What is going on?
Expert:  Randy Computer Tech replied 1 year ago.

Okay, let me send a new one.

Customer: replied 1 year ago.
Does this mean I am paying 49 x 3?
Now your messages on the cell will not open. Am I being ripped off?
Customer: replied 1 year ago.
Your ad said "money back"
so far I have paid 5, 49, 49I find no customer service link. How do I get my money refunded?
Expert:  Randy Computer Tech replied 1 year ago.

I am very sorry this did not work for you. JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that did not help. I will continue to work with you on this until we find a solution.

Expert:  Randy Computer Tech replied 1 year ago.

Customer service can be reached here> PLEASE CLICK HERE<

Customer: replied 1 year ago.
Is there a way to coverse with you in a chat? this communication to my phone and back is not workable. I also have not heard from your customer service, although the issuing bank is suspicious of all the charges.
I need my printer and scanner, but I cannot afford to pay a third time. Any suggestions?
Expert:  Randy Computer Tech replied 1 year ago.

I am very sorry for the confusion.

You can go to this link form your computer>

Call this number for immediate support please>1-***-***-****

Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. I'm another tech; I can help you without any additional charge, and we guarantee our service, so don't worry.

What's the model of your printer / scanner? What's the error or message when printing or scanning?

Is the printer / scanner connected to the computer with a USB cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

When did you upgrade to Windows 10? We could also go back to your previous working Windows version, if possible, if you'd like to.

Please reply at the box below. Thank you,

Expert:  Sudipto replied 1 year ago.

Please let me know, if you still need any help or do you want a full refund of the deposite.

Expert:  Viet - Computer Tech replied 1 year ago.

When you are back, please reply at the box below to continue. Thank you.