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A few weeks ago tech support clean my computer virous

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Hi a few weeks ago...
Hi a few weeks ago tech support clean my computer virous for$349.99.Aftercleaning my printer dos not work,i can't print anything from the computer any more.Can you say why
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/17/2016
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. There are many reasons as to why this may happen. The drivers may be faulted or the printer profile may be corrupt. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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