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I had a faulty download 10 in Nov. I cannot install a new…

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I had a faulty download...
I had a faulty download for Windows 10 in Nov. I cannot install a new program, I cannot play a DVD or make a disk file. For all practical purposes Windows 10 has made my computer useless. About a week ago a microsoft agent tried to fix it. He was a foreign speaking person that I couldn't understand half of the time and he cut me off and the phone went dead. My problem never got fixed. What do I do now?
Submitted: 2 years ago.Category: Computer
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Answered in 10 minutes by:
2/16/2016
Tech Support Specialist: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Computer
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

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Tech Support Specialist: Tim, Sr. Engineer replied 2 years ago

Dean, Windows 10 has been a real problem, especially for those upgrading. Windows 10 is not going to be viable until SP1 is out in about 9 months, you may be looking at a system restore, i do not advise anyone to be using windows 10 right now. Let me know if you would like me to remotely connect and see what i can do.

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Customer reply replied 2 years ago
I never received any information from you nor anything that could fix my computer, it has missing files that did not download. I know what is wrong but I do not know how to get it fixed. Only Microsoft can fix the problem. I hope you do not plan on charging me when I did not receive any services.
Tech Support Specialist: Tim, Sr. Engineer replied 2 years ago

You never responded to a request for remote assistance Dean, I don't know what path to take unless I am on your system.

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