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I recently bought new computer and MS 10 was my only

Customer Question
choice... I use the...
I recently bought new computer and MS 10 was my only choice... I use the computer to transfer embroidery files to my sewing machine. I have loaded and re-loaded the program. I have bought mS fix-it and it doesn't help. I need someone to tell me how I can get the cprotio.sys driver loaded on my machine and where it would go. This is a driver MS use to have with there program. Can you help put it on my machine and download it for me
Submitted: 2 years ago.Category: Computer
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Answered in 10 minutes by:
2/16/2016
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,479
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question, I look forward to assisting you today. Have you checked with the software manufacturer the makes the embroidery program for a Windows 10 update?

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Customer reply replied 2 years ago
the machine no longer is support... as usual... but MS Fix-it driver down lown loader had it listed but didn't update when I ran it
Customer reply replied 2 years ago
Evidently it was a driver in MS7 and back
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Unfortunately MS Fix-It isn't really made for that, rather it repairs corrupted drivers and files among other things. Can you give me the name of the company that wrote the embroidery program?

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Customer reply replied 2 years ago
are you there????
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

I am. Did you see my last response?

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Customer reply replied 2 years ago
HELOOOOOO
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

I'm here!!!

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Are you seeing my responses?

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Customer reply replied 2 years ago
I am not getting respoces.... The program is by Singer called sew-Ware conversion tool..... I sae several other people asking the same thing back a couple of yrs. on ask a question
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Are you seeing this now?

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Customer reply replied 2 years ago
Does this $26 include the $36 I just paid???
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

Please don't pay any additional fees.

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Customer reply replied 2 years ago
OK... I have aleady given my credit card... will you get the 26 fro m them?
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

My apologies, but I am unable to contact you by phone at this time.

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Customer reply replied 2 years ago
OK... I know I'm talking to a machine... but why can't you connect?
Customer reply replied 2 years ago
AM I to Wait?????
Customer reply replied 2 years ago
Hello??????
Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

I can remote in just not contact you by phone. Sometimes I can't tell what you are requesting on this end? If I cannot locate the current download for your computer, then remoting into your computer would be a waste of your money!

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Tech Support Specialist: Dan, Computer Support Specialist replied 2 years ago

I apologize but I will be unable to assist you further. I will open your question for other experts to evaluate.

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Customer reply replied 2 years ago
OK.... MS tech forum has several request for this driver....
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,088
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hi, my name is ***** ***** I will do my best to assist you.

Thats a very old program.. I can get it to work on your machine, but it will be difficult. For that reason, I am sending you an offer for a screen sharing session.. So i can connect to your computer and get the software installed.

Once that offer is accepted, I will send the connection steps.

Dustin S.

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Customer reply replied 2 years ago
es it is an old program but the embroidery machine is hardle broken in a cost $5,000.00 so I need thes drivers..... In the forum several others had the same problem when MS8 came out...
Now I gave my credit card to for a months worth of servise... is this in addition to the original price???? I'm suppose to have 5 request a month
Customer reply replied 2 years ago
Are you there?????
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

Im here.. Whether youre on a subscription or not. Remote support is a premium service..

as youve seen, there are tons of forums where people havent been able to get this to work since windows 8.. Your on windows 10 now. I can get this working for you, as Im very familiar with getting older programs running on newer versions of windows. Its far too much work and too difficult of a process to try and walk someone through by written communication.

Im willing to connect for the fee mentioned, and if I cant fix the issue, youd be entitled to a refund of that fee.

As far as the subscription, it should cover the base and initial fee and youd have more questions you could still ask that would be covered, but it would be better if you spoke to customer service as I have no way of knowing w hat plan you are signed up for or the specific details of it.

If you would like me to connect and get your expensive machine working, Id be happy to do so. Once you have accepted the screen s haring offer send a reply here and I will send the connection steps.

D.S

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Customer reply replied 2 years ago
OK... connect remotely.....
Customer reply replied 2 years ago
I tried and it says I need an credit card...when I put in it says I already have an account.... What am I suppose to do?
Customer reply replied 2 years ago
OH... the machine was one I won in a contest...no way could I afford it...LOLOL
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

Sounds like a super nice machine~

Sometimes, and this has been happening a lot lately.. the payment may have been blocked by your bank.

Can you call in to our customer service department and they can get it straightened out r ight away..

http://ww2.justanswer.com/phone

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Customer reply replied 2 years ago
Are you able to connect... I agreed... and nothing is happening
Customer reply replied 2 years ago
What's the link too???? I will give you a different # ***** you want a different card???
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

Due to site policies, I cannot connect or call until the additional service is cleared and paid for.

Please do not give me any card numbers, I amjust a technician and I do not deal with charges.

The link is our customer service phone number, a quick phone call to them can straighten out whatever issue is preventing you from completing the payment for the additional service.

D.S

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Customer reply replied 2 years ago
OK... now try..... Tha bank just called
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

I just sent the request again~ try to click and accept it if you can

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