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Ask Cody Your Own Question
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2317
Experience:  Systems Administrator
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Customer Question

Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Which password ***** you need help with?

Customer: replied 1 year ago.
I'm in Costa Rica brought a laptop which I can't remember the password ***** trying to get into Netflix says I need to install Silverlight plug in which wants to know my password ***** remember
Customer: replied 1 year ago.
Are you still there
Expert:  Randy Computer Tech replied 1 year ago.


I will open the question to the expertsame for your question.

Expert:  Cody replied 1 year ago.

It is wanting your password ***** what account? to login to your computer or something else?

Customer: replied 1 year ago.
the password ***** my computer
Expert:  Cody replied 1 year ago.

to be able to reset it, we would need a blank CD and access to a working computer; is this available?

Customer: replied 1 year ago.
not possible
Expert:  Cody replied 1 year ago.

sorry I just noticed you have a MAC and not a Windows device.

Try these steps here, it has a video as well;

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.