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I can't load my movie in the pinnacle studio 15
, it…

Customer Question
I can't load my...

I can't load my movie in the pinnacle studio 15

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

It say i need to activate mpeg-4 encoding and decoding

Technician's Assistant: Is there anything else the Computer Technician should be aware of?

No for now

Submitted: 2 years ago.Category: Computer
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Answered in 1 hour by:
2/15/2016
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,078
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Im assuming you have a full paid version of pinnacle,and you arent using a trial or pirated version.

With that being said, this error usually represents and error with your licensing file. If you would like, I can connect to your computer from here and resolve the issue personally, on screen. This can be accomplished via a secure remote connection.

If you would like to try a secure remote session, please accept the offer I have sent you and we will continue.

If you would prefer written support, please respond and let me know what version of windows you have and we will get started.

Dustin S.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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