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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My pc run slow
, when i start it is fine and after 10

Customer Question

my pc run slow
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: when i start it is fine and after 10 min. it run slow motion videos and games and the sound too
JA: Is there anything else the Computer Technician should be aware of?
Customer: i uprgade my pc from windows 7 32bit to windows 10 pro 64 bit two days ago
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Did you upgrade though windows updates? You can't go from 32bit to 64bit.

Customer: replied 1 year ago.
i install windows from the scratch
Expert:  Cody replied 1 year ago.

That maybe why it's running slow as the hardware was meant to run a 32bit operating system.
Did you purchase Windows 10 and have a CD for it?

Customer: replied 1 year ago.
no a tehnician did it for me ..i think was clean install.he save my files in usb or cd i am not sure
Customer: replied 1 year ago.
but my pc says that is compatible to 64 bit
Expert:  Cody replied 1 year ago.
Customer: replied 1 year ago.
should i download those programs
Expert:  Cody replied 1 year ago.

yes

Customer: replied 1 year ago.
do i need to restart the pc now?
Expert:  Cody replied 1 year ago.

yes if you haven't already

Customer: replied 1 year ago.
nothing the same thing.videos run in slow motion after 5/6 minutes when i start play them
Expert:  Cody replied 1 year ago.

this is on youtube?

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.