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My epson wf-3540 printer scanner will not scan. One day it…

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My epson wf-3540 printer scanner...
My epson wf-3540 printer scanner will not scan. One day it worked fine and the next day it says Communication error.check if a computer is connected. I just replaced the a/b cable and I get the same results. What next?
Submitted: 2 years ago.Category: Computer
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Answered in 6 minutes by:
2/13/2016
Tech Support Specialist: Shefin, Computer Support Specialist replied 2 years ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,364
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

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Shefin
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,364
6,364 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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