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550 Your message does not conform to RFC2822 standard
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Customer Question
550 Your message does not...
550 Your message does not conform to RFC2822 standard
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: all Outlook e-mail bounces IMMEDIATELY with "550 Your message does not conform to RFC2822 standard"
JA: Is there anything else the Computer Technician should be aware of?
Customer: Win 10, Office 365
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
2/13/2016
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20,674
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Are you sending to the same email address every time it bounces back?

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Customer reply replied 1 year ago
it bounces all e-mail addresses
I have tried help from Microsoft and earthlink - no luck
they have been on my pc - again no luck
Customer reply replied 1 year ago
win 10 outlook/office 365 deleted reinstalled, etc . . .
Customer reply replied 1 year ago
my electricity just clipped off and on
Customer reply replied 1 year ago
you still there ?
Customer reply replied 1 year ago
Hey yoohoo
Customer reply replied 1 year ago
Is Josh still online ?
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I am still here.

Are you selecting emails from a list, typing them yourself, or replying to an email when it happens?

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Customer reply replied 1 year ago
all of the above
Customer reply replied 1 year ago
microsoft and earthlink have been on my pc tp no avail
Customer reply replied 1 year ago
what do you want me to l;ook for ? I know my way around this thing
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Generally, the issue happens when selecting emails from a list/group and one of the email address has something wrong with it.

What happens if you try to send an email to yourself?

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Customer reply replied 1 year ago
I do not want to spend any more $$$ trying to figure out what's going
Customer reply replied 1 year ago
ALL e-mail, let me repeat that ,ALL e-mail bounces
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

If you send an email from the WebMail portion (not through Outlook), will it send?

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Customer reply replied 1 year ago
it started to happen suddenly a week ago
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Great, if you open the WebMail (through IE, Firefox, or Chrome) and send an email, does it work?

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Customer reply replied 1 year ago
I'll try it
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Let me know

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Customer reply replied 1 year ago
yeah it worked from earthlink webmail
Customer reply replied 1 year ago
sent it to me
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Okay so we have narrowed down the issue to Outlook 365 and Earthlink.

What did Earthlink say about the issue?

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Customer reply replied 1 year ago
they tossed their hands into the air
Customer reply replied 1 year ago
i've looked at my firewall and all kinds of other things
Customer reply replied 1 year ago
firewall is NORTON
Customer reply replied 1 year ago
the bounce is INSTANTAENEOUS! too quick to bounce from ISP
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Try disabling your security system/email scanning feature.

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Customer reply replied 1 year ago
nope - no luck
Customer reply replied 1 year ago
yoo hoo
Customer reply replied 1 year ago
you there ?
Customer reply replied 1 year ago
can you fix this, or not?
Customer reply replied 1 year ago
if not then please refund my money
Customer reply replied 1 year ago
have a good day
Customer reply replied 1 year ago
Hey
Customer reply replied 1 year ago
anybody there ?
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I apologize -- Are you there?

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