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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When try to scan with HP ENVY 5660 printer, get message "the

Customer Question

when try to scan with HP ENVY 5660 printer, get message "the connection to the computer has been lost"
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. Was it scanning fine previously? When did this issue first occur?

Is printing currently working?

What happens when you open the HP Scan application on your computer, and scan?

How about when scanning with the Image Capture application?

Please reply at the box below. Thank you.