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Andy, Computer Consultant
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I loaded Windows 10 upgrade on my computer. Now I have a

Customer Question

I loaded Windows 10 upgrade on my computer. Now I have a black screen with only the
mouse pointer showing. What can I do.
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

Hi Martha, Chris here with JustAnswer!

I'm sorry to hear you're having this problem. I know how frustrating computer issues can be.

Did the issue start occurring immediately after the upgrade?