For Online Computer Support, Ask a Computer Technician
I will be the person helping you today. I can see that you may need a little bit of extra help as this is most definitely a scam, which will require a bit of analysis and work to remove. The problem is that every scam out there is programmed and coded a bit differently. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.