How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

The driver that I have SimpleDrive 9000-40479-002 does not

Customer Question

The driver that I have for my SimpleDrive 9000-40479-002 does not seem compatible with my HP Compaq computer running on Window 7 Home Premium in that it does not recognize the drive. Is there an update that I need? Do you have a source?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

What's the model on your HP? Could try updating the BIOS to begin with.

If you search from computer management --> device manager --> is there any exclamation point warning sign on anything indicating that it detects it but not working correctly?

Customer: replied 1 year ago.
CQ5720F PG
Customer: replied 1 year ago.
Compaq Presario
Customer: replied 1 year ago.
under other devices
Customer: replied 1 year ago.
How do I update BIOS?
Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
Contact with HP did not provide a driver fix. It seemed to only do HP device drivers.
Expert:  Cody replied 1 year ago.

can we do a remote session?