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The driver that I have SimpleDrive 9000-40479-002 does not…

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The driver that I have...
The driver that I have for my SimpleDrive 9000-40479-002 does not seem compatible with my HP Compaq computer running on Window 7 Home Premium in that it does not recognize the drive. Is there an update that I need? Do you have a source?
Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
2/3/2016
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,090
Experience: Systems Administrator
Verified

What's the model on your HP? Could try updating the BIOS to begin with.

If you search from computer management --> device manager --> is there any exclamation point warning sign on anything indicating that it detects it but not working correctly?

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Customer reply replied 2 years ago
CQ5720F PG
Customer reply replied 2 years ago
Compaq Presario
Customer reply replied 2 years ago
under other devices
Customer reply replied 2 years ago
How do I update BIOS?
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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Customer reply replied 2 years ago
Contact with HP did not provide a driver fix. It seemed to only do HP device drivers.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

can we do a remote session?

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