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My husband ha a fairly new computer with windows 8. While…

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My husband ha a fairly...
My husband ha a fairly new computer with windows 8. While suffering with dementia he erased almost everything. Is it possible for me to take over his computer and use it for myself?
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
2/3/2016
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for asking your question.

Are you looking to reset the computer back to factory defaults, and create and use a new account itself?

If so, is the computer using Windows XP, Vista, 7, 8 or 10?

Please reply back using the box below. Thank you.

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Customer reply replied 2 years ago
It's using 8
Customer reply replied 2 years ago
I can't find the operating disk
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

I see, no issues. Are you able to boot up to the Windows logon screen itself?

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Customer reply replied 2 years ago
Im sorry the hospital just called I have to rush over
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

No issues; I'll be available throughout the day - please leave me a reply when you are back online, and we will take this further. Thank you.

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Customer reply replied 2 years ago
Sorry it took me so long to get back to you. Are you still there?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Hi, I'm available now, and will be online throughout the day - please leave me a reply when you get this, and we will take the issue further. Thank you.

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Customer reply replied 2 years ago
I moved the computer to where I can use my computer as well. However, I can't get the monitor to turn on on the Windows 8 computer
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

I see, no issues. Now, is it a desktop or a laptop?

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Customer reply replied 2 years ago
it's a desktop
Customer reply replied 2 years ago
I haven't been able to find it's mouse either.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

OK. Now, please disconnect the power supply from the CPU, and disconnect the monitor as well.

Done that, press and HOLD down the Power button for atleast 30 seconds, and then release the button.

Done that, re-connect the power supply and the monitor, and turn it back on. Does it power on this time?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Also, make sure that the USB mouse is connected properly to one of the USB ports on the CPU. Keep me posted.

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Customer reply replied 2 years ago
the monitor says there's no signal
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Hmm; did you disconnect the monitor from the CPU first, and then HOLD down the Power button (on the CPU) for atleast 30 secs - 1 min, and then re-connect the monitor?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Okay, did this happen right after you moved the computer? If so, you might need to switch the video source on the monitor again; what's its make and model?

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Customer reply replied 2 years ago
lg ipsled 27mp65
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Okay, please download the user manual for your monitor now, as follows:

http://www.lg.com/in/support-product/lg-27MP65HQ-P

"

Open up the manual file and scroll down to Page 9 ("Connecting to PC" section), and make sure that the HDMI cables are connected as shown in the same. Done that, let me know.

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Customer reply replied 2 years ago
they look right
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Okay, let me open up your question to our other experts now, who will be able to assist further. Thank you.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,728
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer. I would like to assist you with your issue and would be your next active exert

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Diana, Would you please share the computer model?

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Customer reply replied 2 years ago
lenevo idea center intel inside CORE i5
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Does monitor works with second computer if you have any?

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Customer reply replied 2 years ago
it worked on my computer
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Since it works on your computer, monitor is free from issue.

The problem is with your husband computer(CPU)..

Is it possible to re-fix ram inside husband's computer?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

If you can do it. I want you to simply remove all RAMs from computer then power on to check status..

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Customer reply replied 2 years ago
I don't know. He has dementia and erased most of what came on the computer. I don't know what ram is and it's a windows 8 which I don't know how to do. I'm thinking this is all too complicated for me
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

When you turn on computer, is any beep sound produce from computer

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Customer reply replied 2 years ago
but I can't see anything on the monitor
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok, is it a continuous beep sound or how long it beeps?

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Customer reply replied 2 years ago
no just a short beep and the monitor has a short light
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Monitor connects to VGA or HDMI port on computer?

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Customer reply replied 2 years ago
hdmi port
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

one more question: Does this computer have a graphics card?

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Customer reply replied 2 years ago
I don't know Maybe I should forget all about this and just get my money back. I haven't a clue how to do all this stuff
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