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Was online last night and I have a problem today, cant

Customer Question
download any browser, please read...
was online last night and I have a problem today, cant download any browser, please read my session from last night
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
2/2/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,711
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer. Can see no previous questions. Were you on Justanswer last night?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I see it. You were being assisted by Viet - Would you like to continue with him on your previous question or would you like me to assist you here? Thanks

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Customer reply replied 2 years ago
Viet
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I will opt out of the question. Once VIET Responds, you will be notified.

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Tech Support Specialist: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,394
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Has this been solved or do you still need help ?

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Customer reply replied 2 years ago
I still need help, for whatever reason,, I cant download anything, ex Amazon Prime
Customer reply replied 2 years ago
anybody there?
Customer reply replied 2 years ago
Where is everybody
Tech Support Specialist: Robert M., Consultant replied 2 years ago

sorry, I am here

what happens when you try to download something

and what do you mean by amazon ?

is it a problem downloading anything or only from amazon or only movies ?

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Customer reply replied 2 years ago
Nothing, just get the message that cant download
Customer reply replied 2 years ago
I tried to load 2 different browsers, amazon is amazon music where the music is in the cloud
Tech Support Specialist: Robert M., Consultant replied 2 years ago

so it is only amazon music that is having the problem ?

and can you please give me the exact word for word message ?

this might be a lot easier if i can log in remotely to work on it with you.

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Customer reply replied 2 years ago
well, accepted the offer but said there was a payment error, chkd, its good
Tech Support Specialist: Robert M., Consultant replied 2 years ago

you may have to check with your credit card company on why it did not go through

call the number on the back and ask them if they rejected a payment

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Customer reply replied 2 years ago
calling now
Tech Support Specialist: Robert M., Consultant replied 2 years ago

ok if they say they did not get one than i can get you the number for our customer service who can help. If your card rejected it than you can straighten it out with them

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Customer reply replied 2 years ago
I got thru, there was a watch on my previous watches on my accts and hes taking it off, trying again
Tech Support Specialist: Robert M., Consultant replied 2 years ago

ok thanks

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Tech Support Specialist: Robert M., Consultant replied 2 years ago

if it still doesnt go through the site might have blocked it because the other one didnt go through

you can call support at(###) ###-#### ***** they will work it out with you

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Customer reply replied 2 years ago
trying my cc again
Tech Support Specialist: Robert M., Consultant replied 2 years ago

ok

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Customer reply replied 2 years ago
Seems the problem is on your end
Tech Support Specialist: Robert M., Consultant replied 2 years ago

you need to call customer service

they can get that working for you if its on our end. I have zero control over it

there number is(###) ###-####/p>

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Customer reply replied 2 years ago
this is nuts now they cant find my acct, I hate for u to keep hanging on, this is interesting, called the number you gave me, said they didn't recognize Just Answer so I hung up
Tech Support Specialist: Robert M., Consultant replied 2 years ago

thats weird i know i have had other people call that number and i have called it myself let me just check it for you

or if you would like to hit the accept button for me as accepting the offer would do anyway i will get you a remote link and we can work on the extra amount later

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Tech Support Specialist: Robert M., Consultant replied 2 years ago

oh wait i typed it in wrong

(###) ###-####/p>

its a 6 not a 5 my mistake

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Customer reply replied 2 years ago
Duh, no wonder he probably thought I was nuts
Tech Support Specialist: Robert M., Consultant replied 2 years ago

sorry my mistake. i was reading it off my phone and the type was small

can you call again and see if you do better lol

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Customer reply replied 2 years ago
oh the phone now
Tech Support Specialist: Robert M., Consultant replied 2 years ago

ok let me know ;)

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Customer reply replied 2 years ago
they are escalating the call
Tech Support Specialist: Robert M., Consultant replied 2 years ago

great this may take a bit. anyway post back in when you get it sorted with them one way or another

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Customer reply replied 2 years ago
will do, I'm hungry so might eat dinner while waiting
Tech Support Specialist: Robert M., Consultant replied 2 years ago

same here.

post back when its convenient i should be here on and off most of the night and tomorrow :)

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Customer reply replied 2 years ago
ok, I will leave this open
Tech Support Specialist: Robert M., Consultant replied 2 years ago

sounds good.

If you want to post back in a few hours or tomorrow and they havent sorted it than i will get you a link if you give me an excellent rating first ( something accepting the add serv would do anyway )

and we can work out the additional charge after its done.

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Customer reply replied 2 years ago
what is this, blackmail
Tech Support Specialist: Robert M., Consultant replied 2 years ago

No i am just trying to help so we can work on it

Between your credit card company and my company office they have screwed up the payment thing.

I will be happy to wait till you get it sorted out.

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Customer reply replied 2 years ago
I was only kidding
Tech Support Specialist: Robert M., Consultant replied 2 years ago

oh ok. sorry. let me know when you have it sorted on your end or if you want to try tomorrow around noon central time either way that would work for me as i am probably logging off for the night soon

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Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,394
9,394 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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