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I downloaded PCKeeper and SlimCleaner (They claim

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Hello, I downloaded PCKeeper and SlimCleaner...
Hello,
I downloaded PCKeeper and SlimCleaner (They claim association with Microsoft) and they have virtually taken control of my computer, it is much slower, they charged me $50 and now I cant get rid of these programs because "UNINSTALL" won't work because of a long-running program. The question is, are you going to charge MORE money to help me?
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/2/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Normally, we do charge for technical support (remotely) but since you've been scammed i'll assist you with it's removal without charging extra for remote. Would you like me to send link for remote?

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Customer reply replied 2 years ago
What I'd like to Know is do you know about these people who claim Microsoft association?
Customer reply replied 2 years ago
What does "link for remote" mean?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

There are 100s of such companies who claim to work for Microsoft, in reality they are only scam artists. I do not know them personally, but i am aware of tech support scams, most of them are from India. They usually run campaigns by calling people and telling them that either they are hacked, or that there IP is being used somewhere for something suspicious and then they ask to connect which is when they ask for money or ask the victim to pay for the software they've put.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Link for remote means, i'll send you a link which you'll run to connect with me. once i am connected, i'll remove the programs they've put.

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Customer reply replied 2 years ago
please go ahead and do what you can. This morning I woke up with my computer running and they had put more stuff on there.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=286883

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Customer reply replied 2 years ago
Hello? Your program is marked as unsafe.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

The program is safe, you can allow it to run.

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Customer reply replied 2 years ago
My phone does not work well where my computer is........can't you just come on and do the work? I clicked "run" already.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I am working from UK - Remotely. I can do this remotely, which is what we do all the time. Here's a new link, try running it again after downloading it again.

https://secure.logmeinrescue.com/R?i=2&Code=825241

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Customer reply replied 2 years ago
Logmein is already downloaded
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

The previous session expired because the file did not run in time. Click the new link below and run the downloaded file, you will see an ID and a Password. Type that to me here.

http://tinyurl.com/pfmhzd8

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Customer reply replied 2 years ago
I saw no id or password
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

You need to run the downloaded program called teamviewer to see the ID and Password. Did you run it?

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Customer reply replied 2 years ago
ID 169 325 789
PW 1867
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Says, program not running. Did you close it after copying the ID and PW?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

You need to keep it open. Please re-open it, and type me the new PW.

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Customer reply replied 2 years ago
This is not working
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

It will work - If you had the program running, i would have connected by now. Please run the program, and don't close it. Here;s the link to download it again if you want: http://tinyurl.com/pfmhzd8

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
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Customer reply replied 2 years ago
Now nothing is working
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Can you see the blue icon with arrow in the center in the task bar?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Click on it, you should see the ID and Password ***** which you can type to me here.

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Customer reply replied 2 years ago
I have to shut down
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Ok. Let me know when you're back.

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