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I have blue screen nvstor.sys. tried to repair in safe mode…

Customer Question
Hi. I have blue screen...
Hi. I have blue screen nvstor.sys. tried to repair in safe mode but never can get to start mode. It stops after it loads list of drivers...then eventually just goes back to the blue screen. Please help.
Submitted: 2 years ago.Category: Computer
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Answered in 11 minutes by:
2/2/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 46,242
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

this is an issue with the storage control and its a concern if you cannot get in using safe mode.

If you choose Safe Mode Command Prompt, does it get you to a window you can type in?

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Customer reply replied 2 years ago
I went on safe mode, it automatically loads windows system 32 drivers, and it stops and freezes and it says please wait and just went back to the error blue screen.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

this is an issue with the storage control and its a concern if you cannot get in using safe mode.

If you choose Safe Mode Command Prompt, does it get you to a window you can type in?

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Customer reply replied 2 years ago
I already answered that.
I went on safe mode, it automatically loads windows system 32 drivers, and it stops and freezes and it says please wait and just went back to the error blue screen.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, but your saying safe mode, I am not referring to safe mode, I am referring to safe mode command prompt it is a different option.

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Customer reply replied 2 years ago
I did that "Safe Mode Command Prompt" selection and it did the same thing. It did not do anything.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

What exactly happened when you choose Safe Mode Command prompt? I need to know please, not being difficult but I need to make sure the instructions are being done correctly and exactly what happens.

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Customer reply replied 2 years ago
I hit enter on Safe Mode Command Prompt, then it starts showing windows 32 drivers, then its loading windows files, then it stopped, then it went back to the blue error screen.
Customer reply replied 2 years ago
error on the blue screen refers to the driver : nvstor/sys
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks, ***** ***** go back to the menu, choose Advance Boot Options, then choose Last Known Good Configuration

Tell me if this allows it to start please.

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Customer reply replied 2 years ago
after doing that, my screen freezes on a microsoft corporation loading screen and then went back to a blue error screen
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, can you tell me the make and model of the computer please.

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Customer reply replied 2 years ago
It's an HP Pavilion, OS is Windows Vista
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, the issue is either the motherboard has failed, or the windows installation is corrupted beyond repair.

To confirm this we will need to reinstall windows. If the reinstall works and the computer functions then it was the installation, else we know its the motherboard which would need to be replaced.

First though, this will remove all your data from the computer, so if you need to back up your data, in this situation, the only option is to remove the hard drive and put it into a different computer and try to copy the data directly via this. If your not able to do this, then you can have a computer store do this for you.

Once done, to do the reinstall of windows, you power off the computer. Then power it on and keep tapping on F11 until you get to the recovery manager, and then choose to do a factory restore, which will initiate the installation of windows.

If this fails to install then you will know that it was the motherboard and this would need to be replaced.

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Richard
Richard, Computer Specialist
Category: Computer
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Experience: Over 20 years of consulting to the IT industry

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