Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I locked myself out of my computer, i have a ne56r41u.how do…

Customer Question
I locked myself out of...
I locked myself out of my computer, i have a ne56r41u.how do I fix it to reset it to unlock
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
2/1/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Is it showing any mail address on the login screen and do you have any important data on it?

Ask Your Own Computer Question
Customer reply replied 2 years ago
it does an no not anything I cant live without
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Then we can first try email method, and then reset. What is the e-mail address it is showing and do you have access to this e-mail address? Thanks

Ask Your Own Computer Question
Customer reply replied 2 years ago
Um dont use it anymore don't know password. Sorry I switched to gmail
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Okay. Hold the SHIFT key and Click the POWER ICON on the Lower Right Corner. Then choose Restart, it will restart in advanced mode, once done, reply back to let me know.

Ask Your Own Computer Question
Customer reply replied 2 years ago
I dont see it power button on right side
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

What buttons do you see on the screen?

Ask Your Own Computer Question
Customer reply replied 2 years ago
Ok i get it hold on sorry
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Ok.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Ok done says choose an option
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Choose Troubleshoot -> Reset Your PC -> Fully Clean The Drive. Once the reset process starts, you're good. After reset, it will allow you to setup a new account. And if you can take a second to rate my service by clicking the star icon on the top right, that will be greatly appreciated.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Shit now it says there was an error
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

What is the error message?

Ask Your Own Computer Question
Customer reply replied 2 years ago
Says needs to be repaired gives code 0xc0000001
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

What option did you choose after choosing Troubleshoot? Can you list me the exact names and sequence of options you made?

Ask Your Own Computer Question
Customer reply replied 2 years ago
Ok continue trouble shoot turnoff I did trouble shoot witch says refresh or reset then goes to refresh pc rest pc or advanced option
Customer reply replied 2 years ago
I did the second one
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Let's go step by step -> Choose Troubleshoot, and tell me what options are listed ?

Ask Your Own Computer Question
Customer reply replied 2 years ago
Refresh. Reset.advanced option
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Choose Reset, and tell me options listed.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Goes to error says file is missing or has errors says Windows32win load.efi code0xc0000001 then computer shut down
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

This is an additional problem. Please go here and follow Method 1

Ask Your Own Computer Question
Customer reply replied 2 years ago
i am guessing i have a bigger problem
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Yes, but i believe it can be resolved. Can you follow Method 1 on the link i sent?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,074
7,074 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Its my phone. Samsung galaxy s8+ About 5 days ago...I locked
about 5 days ago...I locked myself out and now I can not remember my google password ***** my phone is asking me for … read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
Trying to unlock my Samsung mobile pattern lock. S7 model
I'm just locked out , just this morning ive tryed a paid service which didnt work … read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
My wife's phone is locked and is asking for an Apple ID and
My wife's phone is locked and is asking for an Apple ID and password. We don't know about this stuff but she doesn't know her ID or password … read more
Moses C
Moses C
Bsc
815 satisfied customers
I have locked myself out of my Priv. is there a way of
I have locked myself out of my Priv . is there a way of unlocking with out wiping it ? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I first turn on bc75xlt I get message loc out i have
when I first turn on bc75xlt I get message loc out i have reset scanner it showed cleared but loc out still comes on … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
I have locked myself out of my phone with some password
i have locked myself out of my phone with some password ***** i dont know. i have tried 8 times and dont want to lose my data. can you help? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I recently locked myself out of my hotmail account, how can
I recently locked myself out of my hotmail account, how can I unlock my account and/or reset my password?… read more
Paul E
Paul E
Computer Engineer
Bachelor's Degree
240 satisfied customers
my msn email accout has been locked up. How do I unlock it
my msn email accout has been locked up. How do I unlock it? I can't get in there my email [email protected] please advise… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I locked myself out of my panimage tablet because I forgot
I locked myself out of my panimage tablet because I forgot the unlock pattern how do I unlock it or reset it… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Hi I locked myself out of my email account and try many time
Hi I locked myself out of my email account and try many time to get in. I do not know my secret question. I feeel I been going around in circle to get my pass word reset. Can you please help me Debbie… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
HI folks... Please Help!!! I was locked out of my account
HI folks... Please Help!!! I was locked out of my account today and had to call. Jeff H. helped me and got my password XXXXX but now, after I logged out to go to lunch, it's telling me I'm still locke… read more
Jeff H
Jeff H
I.T. Analyst
Bachelor\u0027s Degree
23 satisfied customers
I have locked myself out of on line check in for my grand daughter
I have locked myself out of on line check in for my grand daughter xxxxxxxxxx iS THERE ANY WAY i CAN BECOME UNLOCKED SO THAT WE WILL NOT HAVE TO CHECK HER IN AT THE AIRPORT TOMOROW am?… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
I have Kodak Easy Share on my computer and upload photos to
I have Kodak Easy Share on my computer and upload photos to it, regularly. It locked up and I cannot get into it to see any photos, except the last upload that comes up on the screen. I have 7 years w… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
I do not know my password XXXXX my AT&T Blackberry Curve 8310,
I do not know my password XXXXX my AT&T Blackberry Curve 8310, I bought on ebay, so I am locked out of using it, should I ask AT&T to unlock it or can I unlock it myself?… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
When trying to save a changed document I have modified in the
When trying to save a changed document I have modified in the past, I receive this statement: "This modification is not allowed because the document is locked"… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
i have a refurbished laptop and I locked myself out of it i
i have a refurbished laptop and I locked myself out of it i tried to get it unlocked but i couldn't they told me my best option would be to delete everything and redo it how do i do that… read more
Claws224
Claws224
CIO
5,160 satisfied customers
i put an sd memory card into my kodak camera and a pop up ...
i put an sd memory card into my kodak camera and a pop up comes up to format the disk and i clicked ok then it wont stop asking me it keeps on saying my memory card requires formatting... and it wont … read more
shanecrosby
shanecrosby
Sr. Network Engineer
Vocational, Technical or Trade Scho
2 satisfied customers
My Averatec laptops keyboard and touchpad mouse are ...
My Averatec laptop's keyboard and touchpad mouse are locked. I did not lock them. Troubleshooting the keyboard in Control Panel does't work. I'm prompted for a password XXXXX unlock but I never set a … read more
OCR_Ambler
OCR_Ambler
Information Technology Manager
Vocational, Technical or Trade Scho
94 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x