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Is it showing any mail address on the login screen and do you have any important data on it?
Then we can first try email method, and then reset. What is the e-mail address it is showing and do you have access to this e-mail address? Thanks
Okay. Hold the SHIFT key and Click the POWER ICON on the Lower Right Corner. Then choose Restart, it will restart in advanced mode, once done, reply back to let me know.
What buttons do you see on the screen?
Choose Troubleshoot -> Reset Your PC -> Fully Clean The Drive. Once the reset process starts, you're good. After reset, it will allow you to setup a new account. And if you can take a second to rate my service by clicking the star icon on the top right, that will be greatly appreciated.
What is the error message?
What option did you choose after choosing Troubleshoot? Can you list me the exact names and sequence of options you made?
Let's go step by step -> Choose Troubleshoot, and tell me what options are listed ?
Choose Reset, and tell me options listed.
This is an additional problem. Please go here and follow Method 1
Yes, but i believe it can be resolved. Can you follow Method 1 on the link i sent?