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Need help to install password reset, version 4.5

Customer Question
need help to install password...
need help to install password ***** version 4.5
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
2/1/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,715
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I sent request for remote service. Please accept it then follow steps here to connect with me.
https://secure.logmeinrescue.com/R?i=2&Code=740881

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

You need to accept remote offer by clicking accept offer for remote assistance.

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Customer reply replied 2 years ago
please, help i'm lost, tried to boot from start
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,005
Experience: Networks & Security Engineer
Verified

Hello,

do you still need help please?

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Customer reply replied 2 years ago
I tried to boot the disk from start.
Customer reply replied 2 years ago
come on please help....
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago

Please open up the following link again :

http://www.justanswer.com/remotedesktop/join.aspx?Session=c9fa6f84-2067-4393-a9a4-5142e8919138

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

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Customer reply replied 2 years ago
come on please help already spent $53.00
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago

Please open up the following link again :

http://www.justanswer.com/remotedesktop/join.aspx?Session=c9fa6f84-2067-4393-a9a4-5142e8919138

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago

Hold on please, can you tell what password ***** you forgot ? it is windows 7 password *****?

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Customer reply replied 2 years ago
log on C:
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago

Please follow the step by step instructions at the link below :

https://www.youtube.com/watch?v=A5D8L0oIJkA

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 2 years ago

if we cant help you solve the issue you will be entitled to a full refund.

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Customer reply replied 2 years ago
no help, please refund my $
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Andy
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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