How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Quiksilver07070 Your Own Question
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Type Your Computer Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I have an emachine that starts up and shuts down
, it

Customer Question

my name is***** have an emachine that starts up and shuts down
JA: Thanks. Can you give me any more details about your issue?
Customer: it is emachine EL1368. I press the power button, the light turns green. windows starts and then it powers off in 5 mins this has been happening for past 2 weeks this desktop was not in use for few months. It was m sons desktop. he left for college so we were not using it
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


It might be overheating a component, and then force shutting down due to the fail safes that kick in when an overheat is detected.


It could be dirty inside, and that can cause it to overheat very easily.....Can you BLOW IT OUT (meaning blow out the dust) with some compressed air? dont use a vacuum cleaner, you have to use air from a can, or an air compressor.

Customer: replied 1 year ago.
I tried the above mentioned techniques. This time it was on for a little more longer time but then powered off by itself.
Expert:  Quiksilver07070 replied 1 year ago.

Ahh, okay so we are on the right track.


Its is possible that one of the cooling Fans has failed (a common thign to fail) which keep air circulating through the machine to keep it cool.


I do NOT reccommend you (a novice computer user) attempt to replace a computer fan, as it is quite a complex task to take apart (without breaking anything) then replace the fan, then put back together(again not breaking anything).


Not to mention, you have to figure out WHICH fan has died, as computers sometimes have more than 1.


I reccommedn you are in dire need of your computer to be repaired.

A computer cooling fan is quite cheap, its the LABOR to fix it, that can get pricey.

Maybe you have a gifted nephew or sibling you can favor to do this?

Or, you CAN send it to me (i operate my own computer repair shop).....but that is on the pricey side, as you need to pay shipping BOTH ways.....labor of $59/hour and any parts needed.


I can send you an estimate if you like?


But honestly im pretty sure we are on the right track that your machine is overheating, and thus shuts down as a failsafe.

Expert:  Quiksilver07070 replied 1 year ago.

If you have enough time on the computer, you could check the EVENT VIEWER, and see WHY it is shutting down.


If it is because of should say so.....but you gotta know where to look.

Typically it is in the SYSTEM group of Event Viewer messages. FYI