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I have lost a folder from my computer documents.

Customer Question
I have lost a folder from my computer documents.
Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
1/31/2016
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

If you can right click on the start button to we can try resetting the PC by following these instructions

Settings > Update & security > Reset this PC > Get started and choose an option.

Note

  • If you can't open Settings, you can get to reset by restarting your PC from the sign-in screen. Press the Windows logo key +L to get to the sign-in screen, then hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your PC restarts, select Troubleshoot > Reset this PC.

    If you can't get to the sign-in screen, use a recovery drive or installation media to reset your PC.

Please try this and let me know if you can get to the reset screen. Let me know if you have any problems or questions.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Im so sorry. That was meant for another screen, but I will be happy to help you as well. Can you tell me what version of Windows you have?

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

This is Alison. I believe I called you earlier this evening to help you with getting TeamViewer running. Would you like for me to connect and try to locate the file for you?

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