For Online Computer Support, Ask a Computer Technician
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, do you have a windows or a mac computer?
Also, would you prefer to have me try and guide you through the needed repair steps via written word?
Or would you rather have me connect to your computer from here so I can remove the virus and repair any damage its caused in person?
Thank you for your response,