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Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9757
Experience:  Computer Technician
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The keyboard will not print all letters to the screen and i

Customer Question

The keyboard will not print all letters to the screen and i have to use the onscreen keyboard. How can i repair this problem??
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

What is the brand/model of your computer please?

Customer: replied 1 year ago.
it is a HP. Model: FE698UA, HP Pavilion Notebook PC DV9927CL
Customer: replied 1 year ago.
Just give me step-by-step instructions on how to solve this problem with the keyboard not printing letters to the screen and necessitating that i use the on screen keyboard. The letters "i", "x" and number 8 are just a few of the letters and number.
Customer: replied 1 year ago.
i cleaned the keys
Expert:  Randy Computer Tech replied 1 year ago.

This sounds like you will need to replace the keyboard.

Customer: replied 1 year ago.
i have and the same problem exists after i replaced the keyboard with another one by placing the cord in the UV port. it is a laptop.
Expert:  Randy Computer Tech replied 1 year ago.

okay, try this please>

  1. Click Start, next All Programs, Accessories, System Tools, and then System Restore.
  2. System restore will show a recommended restore, which is the latest created restore point. In case you are sure the system was still running properly on this date, click Next; else select Choose a different restore point. This will present you with a list of available restore points, ordered by date. Select a date on which, or prior to, you know your system was working correctly, and click Next.
  3. You will receive a confirmation window. Click Finish to start the restore process. The system will automatically restart as part of the process.
Customer: replied 1 year ago.
i will try to restore the system but i have done this already but will do it again. The restore process could take quite a while - can
you wait - or do you want to e mail me or can i e mail you.
Expert:  Randy Computer Tech replied 1 year ago.

yes, reply here when finished. Make sure and choose a restore point to when the keyboard was working.

Customer: replied 1 year ago.
i had 3 restore points; all done on 1/29/2016 - at 9:00AM in the morning - so i don't think it is going to work as it was done less than
24 hours ago. Lets hope for good luck.
Expert:  Randy Computer Tech replied 1 year ago.

select Choose a different restore point

Customer: replied 1 year ago.
i just got a message back that it was successful but i still have to use the on-screen keyboard. i did disc E, now i am doing D
Expert:  Randy Computer Tech replied 1 year ago.

this sounds like your usb keyboard is not installed.

Customer: replied 1 year ago.
it types most of the letters to the screen. But just a few will not go to the screen. How does the USB keyboard get installed. But, it must be installed if it types the other letters to the screen
Expert:  Randy Computer Tech replied 1 year ago.

okay, what is the brand/model of the usb keyboard. Do you have the same symptoms with the built in keyboard?

Customer: replied 1 year ago.
Restore problems are not working
Customer: replied 1 year ago.
Correct - restore problems are not working.
Expert:  Randy Computer Tech replied 1 year ago.

okay, what is the brand/model of the usb keyboard. Do you have the same symptoms with the built in keyboard?

Expert:  Randy Computer Tech replied 1 year ago.

Have you tried Microsoft FixIt?

Customer: replied 1 year ago.
i do. The keyboard is all part of the HP laptop which model number i gave you earlier. The second Keyboard i used was a
Logtech.
Expert:  Randy Computer Tech replied 1 year ago.

Have you tried Microsoft FixIt?

Customer: replied 1 year ago.
i have tried the Fixit by Microsoft.
Customer: replied 1 year ago.
is there a way i can go into the system and try to fix it??? i had this problem once before when my laptop was under warranty and
HP techs fixed it by directing me on what to do. i forgot what i was told but now they no longer support the Vista system and
i am hopeless to fix this problem
Expert:  Randy Computer Tech replied 1 year ago.

okay, go to device manager, then find the keyboard in the list, then right click on the keyboard and choose uninstall, then reboot the computer.

Customer: replied 1 year ago.
The USB keyboard is a Logtech - t has K200 written at the top right hand side. On the back t has written ###-##-####an below those numbers the following: - SYD44UK
Customer: replied 1 year ago.
How do i reboot the computer? Do you mean "restart"? i already have been to device mgr. but forget how to get there. Hope this works.
Expert:  Randy Computer Tech replied 1 year ago.

try this first please, unplug that keyboard and then try this please> remove the power cord, then the laptop battery, then press and hold the power button for 60 seconds, then reinsert the battery and power on then check the built in keyboard function.

Customer: replied 1 year ago.
the laptop is plugged into the wall - the battery is put away as i only use it at home. Do you want me to shut the laptop down??
will we still be able to be in contact if i shut it down?
Customer: replied 1 year ago.
i have restarted the laptop many times in the hopes that this would fix the problem. So, i think this might be what you are asking me to do.
Expert:  Randy Computer Tech replied 1 year ago.

yes, you can come back to this screen anytime.

Holding the power button with no power connected drains residual power that may be causing a glitch with the hardware settings.

Customer: replied 1 year ago.
i will hold the power button down for 60 seconds and this will shut the computer off an lets hope this works. Do i still need to unplug
it from the wall as i am shutting it down.
Expert:  Randy Computer Tech replied 1 year ago.

Yes, leave it unplugged while you press the power button for 60 seconds please.

Customer: replied 1 year ago.
Am unplugging and will depress the power button for 60 seconds now. if for some reason we get disconnected - my e mail address is***@******.***
Expert:  Randy Computer Tech replied 1 year ago.

Ok