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It would be my pleasure to assist you with this. IF I can connect to your laptop long enough to get it booted in safe mode, I should be able to move your data safely to the cloud, and remove any viruses, malware or spyware that may be causing or at the very least contributing to the freezing. If it isn't a virus, malware or spyware, I may be able to run some software to test the hardware and pinpoint the problem.
Once you have accepted the offer for additional services I will be able to provide a link for you to click on that will allow us to connect. We will need to do it from the computer that is having the problem.
Yes, please. If you'll go ahead and accept the offer, I can have the link ready and waiting for you when you get logged on to pc. We'll need to work fast to get things going before it freezes.
No, you need to accept the additional services offer so it will generate a link for you to click on from your pc that will connect us.
Hmmm, give me a second to check into that. It isn't showing. It just shows as proposed.
yes, that's right. let me get customer service to take a look. Just a moment.
yes, please. that should do the trick.
Just resent it. You should be able to accept it now.
No worries. It's not a problem, just a challenge :)
You had two questions open for me. I asked them to close one., so we shoudl be communicating just in this window now, so you won't be charged for 2 questions.
You're welcome. I look forward to helping you with this tomorrow.