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OK i think that i am real trouble now as i am having my

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Hello again.....OK i think that...
Hello again.....OK i think that i am real trouble now as i am having my computer freeze up on me. I have not uploaded anything up to the cloud as you suggested. I hope you can help me so that i do not loose my data. maybe you can do a remote thing? I am using my laptop to send this request to you because of the freezing problem. Can you help? thanks
Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
For GeekGal Please...
Answered in 43 minutes by:
1/30/2016
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

It would be my pleasure to assist you with this. IF I can connect to your laptop long enough to get it booted in safe mode, I should be able to move your data safely to the cloud, and remove any viruses, malware or spyware that may be causing or at the very least contributing to the freezing. If it isn't a virus, malware or spyware, I may be able to run some software to test the hardware and pinpoint the problem.

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Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Once you have accepted the offer for additional services I will be able to provide a link for you to click on that will allow us to connect. We will need to do it from the computer that is having the problem.

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Customer reply replied 2 years ago
ok it is with my pc that i am having the problem.i can connect with you from there if that is what i should do
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Yes, please. If you'll go ahead and accept the offer, I can have the link ready and waiting for you when you get logged on to pc. We'll need to work fast to get things going before it freezes.

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Customer reply replied 2 years ago
ok go connected.
Customer reply replied 2 years ago
should i turn this off
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

No, you need to accept the additional services offer so it will generate a link for you to click on from your pc that will connect us.

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Customer reply replied 2 years ago
i did that
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Hmmm, give me a second to check into that. It isn't showing. It just shows as proposed.

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Customer reply replied 2 years ago
where it said $30 right
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

yes, that's right. let me get customer service to take a look. Just a moment.

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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
i see a note that says i have an unclaimed offer. should i open it and accept it
Customer reply replied 2 years ago
ooops it's gone now
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

yes, please. that should do the trick.

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Customer reply replied 2 years ago
it's now saying this question is closed,ask a new question ??
Customer reply replied 2 years ago
I'm sorry that this is turning into a problem for you. Can they not just resend the offer?
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Just resent it. You should be able to accept it now.

No worries. It's not a problem, just a challenge :)

You had two questions open for me. I asked them to close one., so we shoudl be communicating just in this window now, so you won't be charged for 2 questions.

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Customer reply replied 2 years ago
thanks
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

You're welcome. I look forward to helping you with this tomorrow.

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